Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem starting Firefox fron Thunderbird email link

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by rbsteup

rbsteup
rbsteup
more options

When I start Firefox by clicking on an email link in Thunderbird Firefox opens in a "strange" way. Most notable is the windows icons in the upper right of the window are all black ( see attached image ) Clicking on the location where the close / minimize would be still works. The web page displays ok but if the page contains an Adobe flashplayer video I get a message box: the flashplayer has crashed.

If Firefox is already open the web page displays normally. If I copy the email link URL and create a desktop shortcut with it then Firefox opens normally. I switched my default browser to Internet Explorer and that works properly.

I have tried reset Firefox - no help. I refreshed Firefox - no help. I tried remove and re-install Firefox - no help.

When I start Firefox by clicking on an email link in Thunderbird Firefox opens in a "strange" way. Most notable is the windows icons in the upper right of the window are all black ( see attached image ) Clicking on the location where the close / minimize would be still works. The web page displays ok but if the page contains an Adobe flashplayer video I get a message box: the flashplayer has crashed. If Firefox is already open the web page displays normally. If I copy the email link URL and create a desktop shortcut with it then Firefox opens normally. I switched my default browser to Internet Explorer and that works properly. I have tried reset Firefox - no help. I refreshed Firefox - no help. I tried remove and re-install Firefox - no help.
Attached screenshots

All Replies (2)

guigs
guigs
more options

I would recommend trying to open the third party link in Firefox while it was in Safe Mode to make sure that it was not an add on, however it might be easier to disable all the add ons in Firefox then try to start it by clicking on the link in Thunderbird.

This will tell you if it is an add on.

rbsteup
rbsteup Question owner
more options

After receiving the above message I tried to test it but was unable to reproduce the problem! The problem has been 100% consistent for the last several months and I have gotten into the habit of keeping a Firefox window open while reading my email ( the problem only happened if Firefox was not already open when clicking an email link ).

I think that an add-on may have been the problem as at least one of my add-ons has been updated in the intervening time ( colorful tabs ), possibly others.

Thanks for your help! Problem closed (for now).