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Why does the Mozilla crash reporter open every time I close Firefox?

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For the past few weeks every time I close Firefox, the Mozilla Crash reporter opens ups. I enter into it each time "Firefox did not crash, i closed it." How do I get this annoying dialog box to stop popping up when I close Firefox?

Firefox 33.1 (did the same thing prior to upgrading to this version, it started with the previous version) Windows 7 64 bit SP1 current with updates

For the past few weeks every time I close Firefox, the Mozilla Crash reporter opens ups. I enter into it each time "Firefox did not crash, i closed it." How do I get this annoying dialog box to stop popping up when I close Firefox? Firefox 33.1 (did the same thing prior to upgrading to this version, it started with the previous version) Windows 7 64 bit SP1 current with updates

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Can you show me the crash report

produce crash report with the help https://support.mozilla.org/en-US/kb/mozillacrashreporter

if you dont wanna show it just do this once tell me what happened

  #  Go to Firefox > Help > Troubleshooting Information.
  1. Click the "Reset Firefox" button.
  2. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  3. Firefox will open with all factory defaults applied.