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Firefox 30 crashes windows 7 even in safe mode.

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  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

brutius
brutius
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Firefox crashes even in safe mode on my windows 7 box.

Crash ID: bp-61d86996-3b4d-4cc3-8657-803cf2140807

AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0 AvailablePageFile: 4570435584 AvailablePhysicalMemory: 1587560448 AvailableVirtualMemory: 3904385024 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 74973184 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1407431825 EMCheckCompatibility: true Email: russ@therussells.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403096746 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2622 D2D? D2D+ DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 12 StartupTime: 1407431824 SystemMemoryUsePercentage: 61 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8343150592 TotalPhysicalMemory: 4172525568 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Firefox crashes even in safe mode on my windows 7 box. Crash ID: bp-61d86996-3b4d-4cc3-8657-803cf2140807 AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0 AvailablePageFile: 4570435584 AvailablePhysicalMemory: 1587560448 AvailableVirtualMemory: 3904385024 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 74973184 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1407431825 EMCheckCompatibility: true Email: russ@therussells.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403096746 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2622 D2D? D2D+ DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 12 StartupTime: 1407431824 SystemMemoryUsePercentage: 61 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8343150592 TotalPhysicalMemory: 4172525568 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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That is likely a problem with Digital Guardian (dgapi.dll)

  • Firefox 30.0 Crash Report [@ dgapi.dll@0x92d5d ]
FredMcD
FredMcD
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Disable dgapi.dll (Digital Guardian)