We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hi kuba130000,

Thank you for your response.

As I've mentioned in my issue - I cannot get fire fox running in any situation on my machine.

And I've also copied the latest 5 crash report IDs. Not sure why don't you see them in my original issue.

Following is the list of last 5 crash reports: 1/ bp-3a9e1f0e-8fa7-4128-b58e-ecc342140616 2/ bp-76507d64-5068-4362-bdee-036e62140616 3/ bp-29264169-b16e-4ae6-8d15-646bb2140616 4/ bp-1328bfd9-9313-4973-9101-dc4b02140611 5/ bp-ac364a97-1ab6-494e-abae-c9f502140611

Thanks.

All you reports are like this.

1010493 RESOLVED WONT FIX Startup crash in dgapi.dll (Digital Guardian) https://bugzilla.mozilla.org/show_bug.cgi?id=1010493

Bing search; errors in chrome manifest file http://www.bing.com/search?q=972ce4c6-7e08-4474-a285-3208198ce6fd&pc=MOZI

Did you try this; To start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.

Yes I did.

Crashes after the attempt.

Start your Computer in safe mode with networking. Than try again.

Tried that.. didn't work that way as well..

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?esab=a&s=Firefox+crashes+-+Troubleshoot&r=0&as=s

https://support.mozilla.org/en-US/questions/1006606

Did you try to disable Digital Guardian (Verdasys)?

Don't have access to it.

Other people in the organisation are using the same operating system as me (Common Operating Environment) without any issues to FF.

So, Digital Guardian is very less likely the cause for this issue.

The crashes are caused by the dgapi.dll file as you can see by the signature of the crash reports

• Firefox 30.0 Crash Report [@ dgapi.dll@0x92d5d ]

See also:

• https://bugzilla.mozilla.org/show_bug.cgi?id=1010493#c9

Christopher Loiselle

The conflict between Verdasys Digital Guardian and Firefox is due to Digital Guardian only supporting ESR versions of Firefox. If you run into a problem with Firefox and Verdasys Digital Guardian please have your organizations Digital Guardian Support contact open a support incident with Verdasys Support for more information on suggested work arounds.

Thank you,
Chris Loiselle
Director, Technical Support
Verdasys Inc.

Firefox 24.6.0 ESR:

• http://www.mozilla.org/en-US/firefox/organizations/all.html

I've already seen this. But no luck so far!

Are you able to install the Firefox 24 ESR version?

You can also try the portable (ESR) Firefox version as a test. The portable version comes with its own profile folder and doesn't interfere with the currently installed release version.

• http://portableapps.com/apps/internet/firefox-portable-esr
• http://portableapps.com/apps/internet/firefox_portable

• http://portableapps.com/support/firefox_portable#helper_apps

Yes I tried installing FF 24 ESR version.

Same issue.