emails blocked?

Hello there You mentioned that you are seeing a block when trying to retrieve your email. The padlock icon you see next to the envelope is a standard symbol indicating that your connection is secure and encrypted. This icon is always there and is nothing to worry about—it does not mean your account is locked. An actual account block usually happens when your email provider’s security system steps in, such as after too many failed login attempts or due to unusual activity. Fortunately, this is easy to fix. Here is how you can resolve it: 1. Log in via webmail: Open your internet browser and sign in to your email online (rather than using the Thunderbird program). You will often see a prompt right away to unlock your account. 2. Reset your password if needed: If prompted, create a new password online and then update it in Thunderbird as well. Do you not see any prompt online? Please check your saved passwords in Thunderbird by going to: '''''Settings > Privacy & Security > Saved Passwords.''''' If this does not solve the issue, it could be caused by a frozen session within Thunderbird itself. Please try the steps above first and let me know if it worked, and I will be happy to assist you further .