saytoabhishek said

Firefox 67.0.4 32 bit sign-in page i not opening properly on windows 10

Hello saytoabhishek,

Could you be a bit more specific, please  ?

What happens ?

I assume that you are talking about your Firefox Sync account ?

Yes, this is used for sync also. On the page where boxes for email and password are expected, the image is getting rendered. Added the snapshot.

It seems some issue on the help page also as CSS is not loading for me, even in chrome.

Might be a JS issue on that page.

Unfortunately the screenshot failed to upload .....

Would you try again please ?

Please confirm if the image is visible

My browser console says 'Failed to load resource: net:: ERR_CONNECTION_RESET' for a total of 15 css files, js files, images and manifest.json.

Can I share the image over email?

Maybe this will help :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.

Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded.

saytoabhishek said

Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded.

I've asked a colleague to step in here ......

In the mean time, I found this :

https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/

I'm curious: The System Details list doesn't show any data including the user agent.

Is there a specific reason for this because a lot of website aren't working properly without a user agent?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Application Basics

Name: Firefox Version: 67.0.4 Build ID: 20190619235627 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0 OS: Windows_NT 10.0 Launcher Process: Disabled forcibly Multiprocess Windows: 1/1 Enabled by default Web Content Processes: 2/8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports

All Crash Reports Firefox Features

Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 37.1.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 4.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Extensions

Security Software

Type: Symantec Endpoint Protection

Type:

Type: Symantec Endpoint Protection;Windows Firewall

Graphics

Features Compositing: Direct3D 11 (Advanced Layers) asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001417c) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001417c) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)

WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 Target Frame Rate: 60 DirectWrite: true (10.0.17763.557) GPU #1 Active: Yes Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 Driver Version: 25.20.100.6374 Driver Date: 11-18-2018 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: direct2d 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 19312 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: Has battery

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Digital Audio (HDMI) (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Input Devices Name: Group Internal AUX Jack (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Stereo Mix (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 External Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001

Important Modified Preferences

browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.sessionstore.upgradeBackup.latestBuildID: 20190619235627 browser.startup.homepage_override.buildID: 20190619235627 browser.startup.homepage_override.mstone: 67.0.4 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.push.userAgentID: 44efd900546247babe33d58e3f436f24 extensions.lastAppVersion: 67.0.4 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 67.0.4 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5916 gfx.crash-guard.wmfvpxvideo.driverVersion: 25.20.100.6374 idle.lastDailyNotification: 1562049792 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1562048188 media.gmp-gmpopenh264.version: 1.8.1 media.gmp-manager.buildID: 20190619235627 media.gmp-manager.lastCheck: 1562048847 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1562048188 media.gmp-widevinecdm.version: 4.10.1146.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true places.database.lastMaintenance: 1562049793 places.history.expiration.transient_current_max_pages: 112348 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {53ccefb4-ff5a-4995-b971-b46799189900} security.sandbox.plugin.tempDirSuffix: {5d3f455e-78fc-4cb7-bf62-1efad6cd11a3} services.sync.declinedEngines: signon.importedFromSqlite: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1562049793 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.21 Version in use: 4.21

NSS Expected minimum version: 3.43 Version in use: 3.43

NSSSMIME Expected minimum version: 3.43 Version in use: 3.43

NSSSSL Expected minimum version: 3.43 Version in use: 3.43

NSSUTIL Expected minimum version: 3.43 Version in use: 3.43

Sandbox

Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-IN"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-IN"]

Have checked https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/ . It didn't resolved the issue.

Would it be possible for you to describe the problem you're having with the sign-in page ? You say in your original post that it is not opening properly; does it open a blank page, does the content look distorted, other ?

The spinner starts to run and then gets fixed on the left top of the page.

Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email

saytoabhishek said

The spinner starts to run and then gets fixed on the left top of the page. Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email

Thank you  !

I will now forward this to someone who might know how to solve the problem.

We're dealing with different time zones, so you may have to wait even longer than you already have .....  :(

Hi Team,

Thanks for all the effort. Waiting is not a problem. :)

> The spinner starts to run and then gets fixed on the left top of the page.

Hi there, I'm one of the developers working on Firefox Accounts and sync.

I sometimes see a similar issue in development when there's a problem loading some of the CSS, javascript, or other resources used by the page. My guess is that this is some sort of connectivity issue between your machine and the Firefox Accounts servers.

Please try loading the page again, then open the Web Developer console:

 https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console

And see what errors it is reporting. If you're able to paste the error messages here I may be able to help think of some next steps for debugging.

Thanks RKFELLY for pointing in the right direction.

I had earlier mentioned of the css and js files not getting downloaded. As you mentioned of the connectivity, it prompted me to try from another network and it worked.

It seems my office firewall was blocking the connectivity.

The issue is resolved now. Thank you.