I don't use Shutterfly myself... Does it use a Flash uploader instead of a regular HTML upload control? Is there any specific error message, or where in the process is it breaking down? ---- Some general suggestions: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache Use Ctrl+Shift+r to reload the page fresh from the server. Alternately, you also can clear Firefox's cache completely using: "3-bar" menu button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or globe icon in the address bar > More Information > "View Cookies" In the dialog that opens, you can remove the site's cookies individually. Then try reloading the page. Does that help? ---- Could you also test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?