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my VPN is not connected and stayed on step get started, when i click on get started button the uploaded image is showed and when i click on its continue bottom nothing happen.

hello, I've was using Mozilla built in VPN for a long time now and it was incredible! but just a few minutes ago it stopped working for me. i never had this problem. in the error is says "local laws limit where you can use VPN". i don't understand why all of the sudden this error has appear for me when i haven't changes my location or wifi.

hi im reaching to you from Iran, you recently removed our access to your built-in VPN which we, as Iranian people are in dire need of free access to internet so here i am asking you, please reconsider about we using your VPN we are in need of something like this. with high regards.

Hello My previous computer has crashed. C:/ is not available any more. In my previous computer, I had two hard drives: a C:/-drive (an SSD) where Windows and other software were installed, The second hard drive was a conventional drive (D:/) where I stored all my files, documents, images, and so on. On this d:/ I also had several programs installed including Thunderbird. On that previous computer, I saved and organized my emails into subfolders within Thunderbird.

Is it possible to recover my address book in Thunderbird? Is it possible to find/recover my saved emails? Could they perhaps be saved somewhere on my previous C: or D: drives?

I have an old copy of my C: and D: from 2025 I have also a complete copy of my D: from my old computer.

I have now bought a new computer and installed Thunderbird. I would be very grateful if this could be resolved. Kind regards Anders Quant

Italy as a location server was available up to November 2nd, so it can't be related to the summer's limited VPN rollout. Why this change now? I haven't changed anything on my profile, and my Forefox is up to date, so it's nothing to do with me.

Hello Mozilla Support Team,

I'm experiencing an issue with Firefox's built-in VPN.

The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error:

"Couldn't connect to VPN."

After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page.

Here are some details:

Firefox version: 159.0.1

Mozilla account sign-in: Successful

Regular internet connection: Working normally

Enterprise Policies: Inactive

Signing out and signing back in: Didn't solve the issue

Could you please investigate whether this is an account authorization issue or a problem with the VPN service?

Thank you for your help.

My bookmarks and passwords have again been deleted. I can restore the bookmarks but not the passwords. Why is this happening over and over again? Really getting tired of this happening.

Just in the past few days, Firefox is useless. Cannot access pages. I have not made any changes. Whatever you changed in Firefox screwed everything up. Links give error message. Your links give the same error. I've had to switch to MS Edge do do anything on my computer. Firefox blocked my online banking. Firefox blocked my VOIP phone app. Firefox is keeping me from opening emails.

Hi,

I can’t open the admin panel of my own website in Firefox. When I go to the admin login page, Firefox shows a message saying the site is restricted and tells me to check my DNS settings, so I can’t log in. The site itself is online.

Website: Take Me Elsewhere https://takeme-elsewhere.co.uk/ Admin page: [your admin login URL, e.g. https://takeme-elsewhere.co.uk/admin]

The exact error Firefox shows: “[copy the full error message here]”

My setup:

Firefox version: [Menu > Help > About Firefox] Operating system: [e.g. Windows 11 / macOS] Internet connection: [home Wi-Fi / mobile hotspot / office network, plus ISP name] Recent changes: I recently tried moving the domain’s nameservers from Hostinger to Cloudflare and then switched them back.

What happens:

The public homepage [does / does not] load in Firefox. The admin login page shows the restricted/DNS error every time. The same admin page [works / doesn’t work] in Chrome and Edge on the same computer and network. [It works / doesn’t work] on my phone over mobile data.

What I’ve tried so far:

Reloading the page and restarting Firefox Clearing the cache and cookies for this site Opening the page in a private window: [result] [Anything else you tried]

My questions:

What does this “restricted, check your DNS” message mean in Firefox, and what triggers it? Could Firefox’s DNS over HTTPS setting be causing it, especially after my recent nameserver changes? Could an extension, a security setting or my network be blocking the admin page? What settings should I check or reset to log in to my admin panel in Firefox again?

Thanks for your help!

These usually fix it, so try them before posting:

Turn off DNS over HTTPS. In Firefox, go to Settings > Privacy & Security > DNS over HTTPS and set it to Off, then restart Firefox. This is the most common cause after a nameserver change, because Firefox’s DNS provider may still have the old Cloudflare records cached. Flush DNS on your computer. On Windows, open Command Prompt and run ipconfig /flushdns. Open the admin page in a private window or with extensions disabled. Ad blockers and security extensions sometimes block /admin pages. Try another network, like mobile hotspot. If it works there, your ISP or router’s DNS is blocking the page, not Firefox.

If one of these fixes it, you won’t need to post. If not, add what you tried to the “What I’ve tried” section so people don’t suggest the same steps.

Hi. My normal laptop (Lenovo, Win. 11, Firefox) has been getting fixed, so I am on my old laptop (Dell, Win. 10, Firefox) which I updated my Win. 10 with the extension (this laptop cannot get Win. 11) and now my current passwords saved in this laptop are not updated to the ones in my new laptop. How do I update the passwords in my old laptop to the ones in my new laptop--without having my new laptop here? I cannot get into my email without updating my passwords. Thank you!

No matter how large or small the Thunderbird window is, I can't see all 3 of the Address Book columns without expanding the window to take up the entire laptop screen. The column width seem to be locked in at a pre-set number of pixels. I've tried to grab the edges of the columns to reduce their width, but they don't seem to be active. What I would really like would be for the Book to adjust to the Thunderbird window's width, or at least let me scroll between the columns. As it is, I can't view or edit the entry details of a individual listing in my Book without greatly enlarging the whole window.

Any ideas on changing these column widths would be appreciated. I've got Windows 11, and TB version 140.13.0esr (64-bit).

Thanks, Grasses

Canadian provinces of BC, AB, and MB are all moving to new timezones on Nov 1, 2026.

Firefox still does not support any of the new timezones. This will break automatic timezone support for many applications, if not addressed immediately.

For the new timezone: Pacific Time (British Columbia): - Intl.DateTimeFormat().resolvedOptions().timeZone returns "Etc/GMT+8" instead of the expected value 'America/Vancouver' - new Date().getTimezoneOffset() returns 480 instead of the expected 420

There is only a few days left to address this issue. What is the rollout plan for the required updates?

Thanks.

I have installed Thunderbird to work with my spectrum email account. I had successfully installed it and was even able to recieve emails, but could not sent them. I uninstalled it, reinstalled it and now I can't receive emaill either. The settings for the servers and my username (fulll email address) all look correct per spectrum's website. Whenever I enter my password into Thunderbird I get:

"Login to server mobile.charter.net with username stynee@ca.rr.com failed."

Next steps?

The functionality of the addressbook is very frustrating to me.

I have about 1000 contacts in my addressbook, which I'd love to sort into groups. And when writing an email to a certain group, I would like to display the list of that group in the sidebar of the Email. However, this is only possible when I make a new addressbook for each group, because only addressbooks are displayed as a list with all the contacts contained.

Now most of my contacts are in several different groups/addressbooks (for example, "Steve" is in my "hiking" group and also in my "work" and "neighborhood" group). However, one contact can only be in one addressbook. Meaning if I want to add Steve to the different groups/addressbooks, I have to copy his contacts three times to be able to put him in the three different groups/addressbooks. Doing this for all the contacts I have, it would get cluttered very much, very soon. Which I find super frustrating because it can get very confusing and it just seems so unneccessary. The other frustrating thing about this is, you can't just copy a contact, but you have to create a contact manually each time or via the "save email" button in received emails. But the latter can also be confusing because the format of the saved contact can vary; Steve can either be "Steve Smith" one time, but also "NameIThoughtWasCoolWhenIwas12@narf.org" another time.

What I'd love to have is ONE profile for each contact where I can put in all the information I have/need/want and that profile can be part of several different groups. If a contact has more than one email in their profile (i.e. privat, work), I'd ideally be able to attach one email to one group and another email to a different group. And obviously, the group can also be displayed as a list in the sidebar while writing an email (just like addressbooks are now).

I don't know how it can be implemented (keywords, tags?), but it would be great if it was possible.

I also don't know if it is possible already and I'm just to slow to get it. So if anyone knows a) how to add a contact to several addressbooks without having to copy the contact each time or b) how to display a mailing list as a list in the sidebar, I'm all ears.

Recently, i saw an ad for Firefox that said that now you guys have your own VPN, i downloaded it on my phone and it works just fine. Seeing that, i decided to use it on my PC too (Windows 11), that had Firefox installed but it wasnt being used. I logged in with the same account from my phone and did all the steps to set everything up, but the option to use the VPN just isnt there. I looked up what that could be but after following every step given, it seems everything is in order for it to work but it doesnt. My firefox is updated, im not part of any studies, my country is included in the VPN stuff, and theres no configuration stopping it from being able to work, so i dont understand whats going on. Ive used other VPNs on this PC a few times and it works. This is a bummer because the VPN was the only thing drawing me to this browser and this feature was marketed a lot on social media.

Dear all, I am currently running Microsoft Outlook 2021 for Mac on my MacBook Pro. I like to switch to Thunderbird. I am sure I know how to set up the various e-mail accounts in Thunderbird.

For me, it is important to have the current data (emails, folder with e-mails, contact data, calendar entry) transferred to Thunderbird so that i do not have to switch between Outlook and Thunderbird.

Question: How can i migrate all my e-mails, folders, calendar entries and contacts from Microsoft Outlook 2021 for Mac to Thunderbird?

Thank you for your help!

Best regards Reinhard Benditte