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firefox crashes

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  • 5 have this problem
  • 1 view
  • Last reply by fshbet

fshbet
fshbet
more options

At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem.

I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information."

i have already deleted my old profile and created a new profile still now problem exist.

I have report id below

Report ID Date Submitted 

bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM
e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM
bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM
195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM
797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM
2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM
70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM
f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM
4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM
7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM
bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM
057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM
ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM
1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM
18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM
1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM
caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM
7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM
d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM
1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM
9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM
31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM
05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM
97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM
03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM
321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM
7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM
235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM

************************************************************************************* 

Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924	9/24/2013	8:52 AM"

Firefox 24.0 Crash Report [@ F1398665248_____________________________ ]
Search Mozilla Support for Help
ID: 2a388116-4da5-457f-b69f-e4d312130924
Signature: F1398665248_____________________________

    Details
    Modules
    Raw Dump
    Extensions
    Correlations

Signature 	F1398665248_____________________________ More Reports Search
UUID 	2a388116-4da5-457f-b69f-e4d312130924
Date Processed	2013-09-24 03:22:33.068631
Process Type 	plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll
Uptime	15
Install Age 	554176 since version was first installed.
Install Time 	2013-09-17 17:21:46
Product 	Firefox
Version 	24.0
Build ID 	20130910160258
Release Channel 	release
OS 	Windows NT
OS Version 	6.2.9200
Build Architecture 	x86
Build Architecture Info 	GenuineIntel family 6 model 23 stepping 10 | 2
Crash Reason 	EXCEPTION_BREAKPOINT
Crash Address 	0x61683e9d
User Comments 	
App Notes 	

AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 

Processor Notes 	sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash"
EMCheckCompatibility 	

True

Winsock LSP 	

MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID 	

0x1002

Adapter Device ID 	

0x68e1

*************************************************************************************

Please help me to resolve this as soon as possible

At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem. I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information." i have already deleted my old profile and created a new profile still now problem exist. I have report id below Report ID Date Submitted <pre><nowiki>bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM 195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM 797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM 2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM 70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM 4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM 7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM 057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM 1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM 18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM 1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM 7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM 1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM 9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM 31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM 05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM 97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM 03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM 321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM 7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM 235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM </nowiki></pre> <nowiki>*************************************************************************************</nowiki> <pre><nowiki>Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM" Firefox 24.0 Crash Report [@ F1398665248_____________________________ ] Search Mozilla Support for Help ID: 2a388116-4da5-457f-b69f-e4d312130924 Signature: F1398665248_____________________________ Details Modules Raw Dump Extensions Correlations Signature F1398665248_____________________________ More Reports Search UUID 2a388116-4da5-457f-b69f-e4d312130924 Date Processed 2013-09-24 03:22:33.068631 Process Type plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll Uptime 15 Install Age 554176 since version was first installed. Install Time 2013-09-17 17:21:46 Product Firefox Version 24.0 Build ID 20130910160258 Release Channel release OS Windows NT OS Version 6.2.9200 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x61683e9d User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x1002 Adapter Device ID 0x68e1</nowiki></pre> <nowiki>*************************************************************************************</nowiki> Please help me to resolve this as soon as possible

Modified by cor-el

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
fshbet
fshbet Question owner
more options

Same problem persist.

I followed your instruction,

1. I don't have real player and also the plugin. 2. I added "ProtectedMode=0" in mms.cfg 3. I already disabled hardware acceleration in flash plugin

video's are playing fine in flash player and youtube.

But firefox crashes constantly and also while opening Help->Troubleshoot information

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

fshbet
fshbet Question owner
more options

I have already disabled "Use hardware acceleration when available"

still problem exist

now no crash report was generating.

fshbet
fshbet Question owner
more options

where is tech support???? never replied my question??