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Firefox crashes

SirrahMdorraj
SirrahMdorraj
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After following the steps found here(http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) with no luck. The crash doesn't occur when I open in Safe Mode. The crash will occur sporadicly - sometimes after a few hours, sometimes when the computer isn't being used (Itend to leave my machine running 24/7, and have come home/woke up to find Firefox has crashed when not being used).

After following the steps found here(http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) with no luck. The crash doesn't occur when I open in Safe Mode. The crash will occur sporadicly - sometimes after a few hours, sometimes when the computer isn't being used (Itend to leave my machine running 24/7, and have come home/woke up to find Firefox has crashed when not being used).

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a crash report from Firefox 9.0.1 with the Flash plugin.

Are you sure that the report is from the current Firefox version that you use and not an old one from the past (check the file date)?

If you installed an older Firefox version then please update to the current release.

Try to disable hardware acceleration in Firefox.

SirrahMdorraj
SirrahMdorraj Question owner
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The crash report I submitted is dated 2012-09-23 23:54:07. I am running Firefox version 15.0.1. I've already tried to disable the hardware acceleration, but the crashes still occur.

cor-el
cor-el
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  • Top 10 Contributor
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If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
SirrahMdorraj
SirrahMdorraj Question owner
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It just crashed again, after I disabled ALL extensions & add-ons. So my next step will be to uninstall then reinstall Firefox. But before I do that, how do I save/copy/move my history & bookmarks so that I don't lose them when I uninstall???

SirrahMdorraj
SirrahMdorraj Question owner
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And as found in my "Troubleshooting Information", I am running version 15.0.1: 


 Application Basics

       Name
       Firefox

       Version
       15.0.1

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

       Profile Folder

         Show Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

       DivX Plus Web Player HTML5 
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

       QuickFinder
       1.0
       false
       {E3D86202-CC7F-4870-8CCF-60319C0AF7BC}

       RealPlayer Browser Record Plugin
       15.0.6
       false
       {0153E448-190B-4987-BDE1-F256CADA672F}

       ZoneAlarm Security Engine
       1.5.350.0
       false
       {FFB96CC1-7EB3-449D-B827-DB661701C6BB}

 Important Modified Preferences

     Name

     Value

       accessibility.blockautorefresh
       true

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size_cached_value
       532480

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage_override.buildID
       20120905151427

       browser.startup.homepage_override.mstone
       15.0.1

       extensions.lastAppVersion
       15.0.1

       gfx.direct2d.disabled
       true

       layers.acceleration.disabled
       true

       network.cookie.prefsMigrated
       true

       places.history.expiration.transient_current_max_pages
       83863

       privacy.sanitize.migrateFx3Prefs
       true

 Graphics

       Adapter Description
       NVIDIA GeForce GT 240

       Vendor ID
       0x10de

       Device ID
       0x0ca3

       Adapter RAM
       Unknown

       Adapter Drivers
       nv4_disp

       Driver Version
       6.14.11.9107

       Driver Date
       9-27-2009

       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

       GPU Accelerated Windows
       0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

 JavaScript

       Incremental GC
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.1
       4.9.1

       NSS
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC

       NSS Util
       3.13.6.0
       3.13.6.0

       NSS SSL
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC

       NSS S/MIME
       3.13.6.0 Basic ECC
       3.13.6.0 Basic ECC

SirrahMdorraj
SirrahMdorraj Question owner
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Here's what I've tried so far:

I COMPLETELY uninstalled Firefox, including my personal data, restarted my computer, then reinstalled FF 15.0.1 (after doing the same but keeping my personal data, only to have it still crash). Well this didn't work as Firefox still crashed. I had no extensions or add-ons added, let alone enabled.