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Firefox crashes

  • 3 cavab
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

Started to crash on loading. Tried upgrading to latest version, but no difference. Crash ID: bp-caa12fff-a177-4256-9f52-ac9ae2120509 Thanks for your help

Started to crash on loading. Tried upgrading to latest version, but no difference. Crash ID: bp-caa12fff-a177-4256-9f52-ac9ae2120509 Thanks for your help

Chosen solution

There is a bug report about ThreatFire AV linked to the crash report.

Do you have that software?

  • bug 642845 - Startup crash in GetFileContents and ProcessUpdates [@ PR_Read ] mainly with ThreatFire AV 4.11 and below

(please do not comment in bug reports)

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Seçilmiş Həll

There is a bug report about ThreatFire AV linked to the crash report.

Do you have that software?

  • bug 642845 - Startup crash in GetFileContents and ProcessUpdates [@ PR_Read ] mainly with ThreatFire AV 4.11 and below

(please do not comment in bug reports)

Hi cor-el Thanks v much. Uninstalled Threatfire and Firefox loaded correctly immediately. estilwel

You're welcome