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Firefox Sync XML error

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  • Last reply by LeoC4
  • Həll olunub

After installing Firefox Sync and restarting Firefox, I get the following error when I select <Options> on the Firefox Sync 1.7 extension: XML Parsing Error: undefined entity Location: chrome://weave/content/options.xul Line Number 6, Column 3: <setting id="weave-account" type="string" title="&account.label;" /> --^

I used Firefox Sync successfully on Firefox 3.x and 4.x; is this problem related to Firefox 5.1? What do I need to do to fix this?

After installing Firefox Sync and restarting Firefox, I get the following error when I select <Options> on the Firefox Sync 1.7 extension: XML Parsing Error: undefined entity Location: chrome://weave/content/options.xul Line Number 6, Column 3: <setting id="weave-account" type="string" title="&account.label;" /> --^ I used Firefox Sync successfully on Firefox 3.x and 4.x; is this problem related to Firefox 5.1? What do I need to do to fix this?

Chosen solution

Hi!

From Firefox 4 on, you don't need the extension. Just uninstall it and keep operating as usual.

At the moment your system is not using the Firefox Sync extension anymore and while it's true that it should be transparent, we are seeing some cases where the extension is causing malfunctions like yours.

Let me know if you still have issues and I will do my best to help you.

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All Replies (2)

Seçilmiş Həll

Hi!

From Firefox 4 on, you don't need the extension. Just uninstall it and keep operating as usual.

At the moment your system is not using the Firefox Sync extension anymore and while it's true that it should be transparent, we are seeing some cases where the extension is causing malfunctions like yours.

Let me know if you still have issues and I will do my best to help you.

Thanks...I forgot that Firefox Sync was already included. Problem solved.