Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to download new security software update I never get beyond "connecting to the update server"- 1st time this has happened- now what?

  • 1 cavab
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

I have a Mac 20" running OS X 10.6.7-

I have a Mac 20" running OS X 10.6.7-

All Replies (1)

more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.