Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Refund request due to a multiple accounts

Mozilla Monitor Manage subscriptions
James replied 1 week ago
spamtaculus
spamtaculus

Hi, I just got billed for an annual renewal on this account that I thought was unused. I've got another (e**@m*.com) that I use and am billed monthly. It was unexpected and totally wiped me out - can you please cancel THIS account and refund me the £51.99?

Thanks

Hi, I just got billed for an annual renewal on this account that I thought was unused. I've got another (e**@m*.com) that I use and am billed monthly. It was unexpected and totally wiped me out - can you please cancel THIS account and refund me the £51.99? Thanks

All Replies (5)

wxie
wxie
  • Ən çox kömək edən 25 nəfər

What is the charge for? Monitor Plus(shut down already)?

You can contact via https://support.mozilla.org/en-US/questions/new/mozilla-account/form

spamtaculus
spamtaculus Question owner

It was for a Mozilla VPN account that I thought was already closed. I have another account.

TyDraniu
TyDraniu
  • Ən çox kömək edən 10 nəfər

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

spamtaculus
spamtaculus Question owner

Thanks - the contact support process seems impenetrable.

James
James
  • Moderator
  • Ən çox kömək edən 10 nəfər

You need to go to https://support.mozilla.org/questions/new/mozilla-vpn/form with the Mozilla Account that has the Mozilla VPN subscription on it.

You can also try to submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support.

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.