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Netflix videos are all green

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  • Last reply by Terry

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Since yesterday any streaming services such as Netflix or Hulu will only have green screen for the video. The sound will come through just fine and subtitles. My Wildvine is updated, I've toggled the DRM on and off several times, no changes. My browser has been checked for updates. Not sure what else to try at this point.

Since yesterday any streaming services such as Netflix or Hulu will only have green screen for the video. The sound will come through just fine and subtitles. My Wildvine is updated, I've toggled the DRM on and off several times, no changes. My browser has been checked for updates. Not sure what else to try at this point.

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Evidently, it's a bug in Fx 120. Try changing the following preference in about:config to false. media.hardware-video-decoding.enabled

If that doesn't work, you will have to try disabling hardware acceleration. In each case you will have to restart the browser after making the change.

https://support.mozilla.org/en-US/kb/about-config-editor-firefox https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Modified by Terry