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The troubleshooting advice to reset VPN does not work at my end

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  • Last reply by Paul

ljosa
ljosa
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I am trying to install VPN for the first time on my MacBook Pro, 13.5.2 (22G91). I get the message VPN is on - No Signal - Check connection. I found the advice on troubleshooting and added Mozilla VPN by my Firewall, but it did not change anything. Now I am trying to reset Mozilla VPN by clicking 6 consecutive times in the Get Help to reach Developer Options, as adviced in your Troubleshooting article, but to no avail. What can I do?

I am trying to install VPN for the first time on my MacBook Pro, 13.5.2 (22G91). I get the message VPN is on - No Signal - Check connection. I found the advice on troubleshooting and added Mozilla VPN by my Firewall, but it did not change anything. Now I am trying to reset Mozilla VPN by clicking 6 consecutive times in the Get Help to reach Developer Options, as adviced in your Troubleshooting article, but to no avail. What can I do?

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Paul
Paul
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Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: