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email problem

  • 1 cavab
  • 0 have this problem
  • 8 views
  • Last reply by Matt

cerven
cerven
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Email not coming in since August 17 2023. Error message is "authentication failure on server imap.gmail.com"

Email not coming in since August 17 2023. Error message is "authentication failure on server imap.gmail.com"

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, chage the retention period to "expire in 21 days" paste the info from your Troubleshooting Information page, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following question: