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Bank Access

  • 2 cavab
  • 0 have this problem
  • 64 views
  • Last reply by cor-el

lbb1n1
lbb1n1

When I try to access my Capital One bank, I get a circle with a slash through it. I read that to be the bank is blocking the Firefox browser. I called them and they said they PREFERED Google CHROME. Can anyone resolve this issue?

When I try to access my Capital One bank, I get a circle with a slash through it. I read that to be the bank is blocking the Firefox browser. I called them and they said they PREFERED Google CHROME. Can anyone resolve this issue?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Is the circle with a slash through it an icon in the address bar? (Firefox may shown the Tracking Protection shield with a slash through it if the feature is turned off for the current site, or it may show the lock icon with a slash through it for an insecure connection, etc.)

Or is it part of an error page? If it's hard of a page, is there any other information about what is going wrong?

Or it is a symbol next to the mouse pointer indicating you cannot click or drag/drop or do some other mouse action?

cor-el
cor-el

Can you attach a screenshot?