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A trash folder doesn't receive the trash so I can't retrieve email

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  • Last reply by Toad-Hall

r.craig.hogan
r.craig.hogan
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I'm a Thunderbird subscriber. I have one trash folder that isn't receiving the deleted emails, so I can't retrieve one if I accidentally delete it. I tried creating a new account for the email address, but it didn't help.

I'm a Thunderbird subscriber. I have one trash folder that isn't receiving the deleted emails, so I can't retrieve one if I accidentally delete it. I tried creating a new account for the email address, but it didn't help.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Are you talking about a POP or IMAP mail account ?

If this is an IMAP account: Logon to webmail account via a browser, what is the name of the default folder in that webmail account that receives all deleted emails? Delete an email in the webmail account to see where it goes - you can always move it back. Does it currently contain any emails ? If yes, do not empty that folder.

You need to ensure you are actually using that server 'Trash' or 'Deleted Items' or whatever the server calls that folder. In 'Account Settings' >'Server Settings' for the account Select 'Move it to this folder' and choose the correct folder name which the server uses on the imap account'


Also : Do you compact folders on a regular basis ?