Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Navy Federal Login Credentials Wrong

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by namenew213

namenew213
namenew213
more options

When I try to log into Navy Federal on Firefox, I get kicked out and the website tells me I entered the wrong credentials. When I use Chrome or Edge and log in using the same credentials, I get into my account just fine. I've cleared all Navy Federal data from Firefox, turned on and off hardware acceleration, and toggled VPN on and off and it keeps happening.

When I try to log into Navy Federal on Firefox, I get kicked out and the website tells me I entered the wrong credentials. When I use Chrome or Edge and log in using the same credentials, I get into my account just fine. I've cleared all Navy Federal data from Firefox, turned on and off hardware acceleration, and toggled VPN on and off and it keeps happening.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

namenew213
namenew213 Question owner
more options

This didn't work. I renamed the cookies file, and I can't rename or remove the other two because they're in use when I try. When I close Firefox in order to rename them, they disappear.