Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

Live chat with Apple helpdesk timed out.

RonAllan replied
RonAllan

The chat was disconnected, no error message I could interact with, just a comment that the time-out had something to do with security. This happed twice. After starting from scratch onj both occasions to re-establish the cha, I eventually had to give up.

The chat was disconnected, no error message I could interact with, just a comment that the time-out had something to do with security. This happed twice. After starting from scratch onj both occasions to re-establish the cha, I eventually had to give up.

All Replies (2)

Hi,

I don't think that this is down to Firefox, please see :

https://discussions.apple.com/thread/8281887

And also :

https://discussions.apple.com/thread/8281783

If this still hasn't been resolved for you, you could post a new question
there ......

Thanks for your comment, seems to me that big corporations don't seem to be good at interacting with individual users.