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why won't videos play after last update?

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  • 3 have this problem
  • 17 views
  • Last reply by philipp

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Videos on facebook and youtube won't play right. They are purple and green and not clear.

Videos on facebook and youtube won't play right. They are purple and green and not clear.

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hi, we are currently aware of this issue on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.