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Firefox crashes

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by philipp

mikegreenoff
mikegreenoff
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I attempted to open Firefox, only to be greeted with the crash popup. I uninstalled Firefox, reinstalled it and the same thing happened again, I can't open it in safe mode so what else could be causing the issue??

I attempted to open Firefox, only to be greeted with the crash popup. I uninstalled Firefox, reinstalled it and the same thing happened again, I can't open it in safe mode so what else could be causing the issue??

Chosen solution

hi, you're using security software from kaspersky + symantec on the same system and they are clashing. https://bugzilla.mozilla.org/show_bug.cgi?id=1335432

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All Replies (4)

Moses
Moses
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mikegreenoff
mikegreenoff Question owner
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IGNORE: See next post

bp-0a9da34f-b273-4246-9578-01d681170801 bp-2d48fc0d-8430-4fb3-bb21-f47d61170418 bp-7c135b2a-7a7b-4aee-8d80-95f1e1170801 bp-8cd26a9e-ff40-4f77-b349-48cc11170801 bp-8eef940a-8121-4baf-8a00-d64e41170517

Modified by mikegreenoff

mikegreenoff
mikegreenoff Question owner
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Error: Wrong Crash Reports sent. Correct ones are;

bp-1192e326-2cad-4069-9a43-aea641170801 bp-071bdc0d-39a0-4af5-a3f7-6c31a1170801 bp-0a9da34f-b273-4246-9578-01d681170801 bp-82a3e34c-73e0-435e-9397-ecc9f1170801 bp-27c79964-f11b-41ae-826e-c2a390170801

philipp
philipp
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Seçilmiş Həll

hi, you're using security software from kaspersky + symantec on the same system and they are clashing. https://bugzilla.mozilla.org/show_bug.cgi?id=1335432