Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Another fake firefox patch-should I download it?

  • 1 cavab
  • 9 have this problem
  • 1 view
  • Last reply by Scribe

barndust
barndust
more options

Last week I posted a question about what was a fake firefox patch. There were some responses and I think an admin John99 said they'd tried to get copies of the file but were unsuccessful. I stepped away from my computer for awhile and just got back on it and the screen had the firefox page with a patch to download. I'm not too familiar with how all this stuff works but the window is there for me to save the file. Should I do that? If so then what do I send to someone and to whom? I don't want to screw up my computer!

Last week I posted a question about what was a fake firefox patch. There were some responses and I think an admin John99 said they'd tried to get copies of the file but were unsuccessful. I stepped away from my computer for awhile and just got back on it and the screen had the firefox page with a patch to download. I'm not too familiar with how all this stuff works but the window is there for me to save the file. Should I do that? If so then what do I send to someone and to whom? I don't want to screw up my computer!
Attached screenshots

All Replies (1)

Scribe
Scribe
more options

Hi, we are getting a lot of reports like yours of late. It's a scam to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest version.

For reference only - please don't post here - this forum is for Mozilla Support Contributors only. https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!