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refreshed, crashed, but no way to report. crash just a blank gray screen

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  • Last reply by guigs

bobjo1419
bobjo1419
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Trying to play a game on Pogo, game logo is covered by a gray square, which is blank and there is no way to report to Firefox that it has crashed!!!!!

Trying to play a game on Pogo, game logo is covered by a gray square, which is blank and there is no way to report to Firefox that it has crashed!!!!!

All Replies (1)

guigs
guigs
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The grey box should have an option to activate the plugin, does this start the player?

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.