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I can not log in to email on cox.net

  • 6 cavab
  • 2 have this problem
  • 1 view
  • Last reply by kunkel

kunkel
kunkel
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Only on one computer (Windows 8.1). Happened after I installed the latest Thunderbird upgrade.

Only on one computer (Windows 8.1). Happened after I installed the latest Thunderbird upgrade.

Chosen solution

Make sure Thunderbird isn't blocked by a personal firewall.

Read this answer in context 👍 0

All Replies (6)

christ1
christ1
  • Top 25 Contributor
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Seçilmiş Həll

Make sure Thunderbird isn't blocked by a personal firewall.

kunkel
kunkel Question owner
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Don't think I have a firewall problem. Don't know how to check.

kunkel
kunkel Question owner
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Maybe I should uninstall Thunderbird and re-install it? Comments>

Larry K

user01229325
user01229325
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Waste of time. Figure out what firewall you have and make sure Thunderbird is Allowed. Firewall is usually part of your antivirus.

kunkel
kunkel Question owner
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Thought I sent a reply, but don't see it.

email is fine on two other computers (Windows 7) that did not have an upgrade of Thunderbird. Windows 8.1 computer did have upgrade and now has the problem,

ISP (cox.net) does not support Mozilla. Bummer!

Firewalls all seem fine for Thunderbird. Still can't connect.

Now what?

Larry Kunkel

kunkel
kunkel Question owner
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I ran a "severe" virus check with Norton 360. Now, all is well with Thunderbird and also Firefox--which also was affected when I did an update.

I had uninstalled Thunderbird, but it came back just fine when I re-installed it. Also, I now have Firefox okay, too. Happiness is running virus software to fix problems!