Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes at startup

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by philipp

theloniusff
theloniusff
more options

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous versions. Only starts in safe mode, refresh does not work. After quitting FF will not restart again. Uninstalling and downloading new copy from Mozilla results in crash. Per the clean install instructions, after uninstalling from control panel, unable to locate the installation folder to delete it. Running Win7 home premium 32-bit. Troubleshooting information was copied by opening previous version. Please help!

Crash ID: bp-9637fa0a-a1ad-40c3-ab20-1e62a2150401

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous versions. Only starts in safe mode, refresh does not work. After quitting FF will not restart again. Uninstalling and downloading new copy from Mozilla results in crash. Per the clean install instructions, after uninstalling from control panel, unable to locate the installation folder to delete it. Running Win7 home premium 32-bit. Troubleshooting information was copied by opening previous version. Please help! Crash ID: bp-9637fa0a-a1ad-40c3-ab20-1e62a2150401

Chosen solution

hello theloniusff, this is a crash caused by stardock's windowsblinds software, that you probably have running on the system as well... mozilla's developers are currently looking into that issue. in case you want to redownload firefox 36 for the moment you can do so at https://download.mozilla.org/?product=firefox-36.0-SSL&os=win

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hello theloniusff, this is a crash caused by stardock's windowsblinds software, that you probably have running on the system as well... mozilla's developers are currently looking into that issue. in case you want to redownload firefox 36 for the moment you can do so at https://download.mozilla.org/?product=firefox-36.0-SSL&os=win

philipp
philipp
  • Moderator
more options

just to update you: firefox 37.0.1 has been released to address this crashing problem at startup so you could try updating again.