I've lost my Firefox Sync account information - What to do
Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter a usernamean email address and password in order to prevent others from accessing your account. In addition, we encrypt your data with a Recovery Key in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.
Table of Contents
- 1 Where's my Recovery Key?
- 2 I’ve forgotten my Sync password — how do I reset it?
- 3 I’ve forgotten or no longer have access to my Sync email address
- 4 I've forgotten my master Firefox password
- 5 I’ve forgotten my Sync password — how do I reset it?
- 6 I’ve forgotten or no longer have access to my Sync email address
Where's my Recovery Key?
Get my Recovery Key from a synchronized device
At the top of the Firefox window, click on the button and then select .At the top of the Firefox window, click on the menu and then select .On the menu bar, click on the menu and select .At the top of the Firefox window, click on the menu and select .
Click the menu button
and choose ..
- Click on the Sync tab.
- Click and select My Recovery Key. Print or save your Recovery Key for later use.
and choose Generate a new Recovery Key
If you don't have a copy of your Recovery Key saved, and you don't have a synchronized device nearby, follow these steps to generate a new Recovery Key.
At the top of the Firefox window, click on the button and then select .At the top of the Firefox window, click on the menu and then select .On the menu bar, click on the menu and select .At the top of the Firefox window, click on the menu and select .
Click the menu button
and choose ..
- Click on the Sync panel.
- Click and a new window will open.
- Under I have a Firefox Sync account, click .
- Click I don't have the device with me.
- Enter your account email address and password.
- Click I have lost my other device and a new Recovery Key will be made for you.Tip: It's a good idea to print or save your Recovery Key so that you can access your information even when you are away from this computer.
- Then click . You will see the Setup Complete screen.
- Click to close the setup window.
I’ve forgotten my Sync password — how do I reset it?
To get a new password follow these steps.
-
At the top of the Firefox window, click on the button and then select .At the top of the Firefox window, click on the menu and then select .On the menu bar, click on the menu and select .At the top of the Firefox window, click on the menu and select .
Click the menu button
and choose ..
- Click on the Sync panel.
- Click on , and in the drop-down menu, click .
- Enter your new password in the Change your Password screen, then click .
Now you're ready to go. Remember to update your password on all your synchronized devices by clicking and in the bottom error bar that will be displayed.
I’ve forgotten or no longer have access to my Sync email address
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Firefox Sync?
I've forgotten my master Firefox password
For security reasons, your master Firefox password is not synchronized. If you've forgotten your master password and want to stay synchronized, you'll need to reset your master password and re-add your computer to Firefox Sync.
- Reset your master password by following the instructions in Reset your Master Password if you've forgotten it.
-
At the top of the Firefox window, click on the button and then select At the top of the Firefox window, click on the menu and then select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
Click the menu button
and then click ExitQuit
- Start Firefox.
- Re-add your computer to Firefox Sync.
I’ve forgotten my Sync password — how do I reset it?
To get a new password follow these steps.
-
At the top of the Firefox window, click on the button and then select .At the top of the Firefox window, click on the menu and then select .On the menu bar, click on the menu and select .At the top of the Firefox window, click on the menu and select .
Click the menu button
and choose ..
- On the Sync tab, click to open the Sign in page.
- On the Sign in page, click Forgot password? Firefox will send you a reset email.
- Follow the instructions in your reset email to change your password.
Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:
At the top of the Firefox window, click on the button and then select .At the top of the Firefox window, click on the menu and then select .On the menu bar, click on the menu and select .At the top of the Firefox window, click on the menu and select .
Click the menu button
and choose ..
- On the Sync panel, click on to open the Firefox Sync page.
- Enter your new password and click .
I’ve forgotten or no longer have access to my Sync email address
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Firefox Sync?
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