Several times a day my Firefox (version 29) aborts and restarts. It's been doing this since version 18. Any suggestions?rtio
I have tried clearing the cache and everyrhing else that that has been suggested. I have used Firefox for over 10 years, but I am sufficiently disgusted that I am considering switching to something else (other than IE of course, maybe Opera)
الحل المُختار
Took a while but here goes!
The information above would be super useful so please post it :)
Looking into it, I have a few questions and suggestions
1. Do you have any AVG extensions installed? If so, please uninstall them.
2. It looks like the majority of your crashes are from pgdns8.dll which is traced back to Keyware, Inc which uses this file as part of their software Action Alert Parental Controls. Can you try to either update that software, or allow it through AVG's Firewall or Windows Firewall so it can get through correctly and see if that fixes the crashes with the addition of uninstalling any AVG extensions.
Behind the scenes, what I think happened, is that your Keyware tried to open up a Windows Socket (related to your other crash report pgdns8.dll@0x3231), AVG flagged it as malware, AVG made Firefox crash.
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Sounds like Firefox is crashing
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Here they are
bp-b68b67c1-261a-4576-ad41-2660d2140507 5/6/2014 5:41 PM bp-dfbad6cb-29af-4f58-b96a-ed8582140506 5/6/2014 10:17 AM bp-41407123-8926-4965-b683-6c4812140501 5/1/2014 10:56 AM bp-c98130fe-ad84-4df3-af07-677d52140415 4/15/2014 9:37 AM bp-9be32604-33df-4033-9e72-fded12140415 4/15/2014 9:24 AM
I just need one more piece of information to read these reports.
Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
الحل المُختار
Took a while but here goes!
The information above would be super useful so please post it :)
Looking into it, I have a few questions and suggestions
1. Do you have any AVG extensions installed? If so, please uninstall them.
2. It looks like the majority of your crashes are from pgdns8.dll which is traced back to Keyware, Inc which uses this file as part of their software Action Alert Parental Controls. Can you try to either update that software, or allow it through AVG's Firewall or Windows Firewall so it can get through correctly and see if that fixes the crashes with the addition of uninstalling any AVG extensions.
Behind the scenes, what I think happened, is that your Keyware tried to open up a Windows Socket (related to your other crash report pgdns8.dll@0x3231), AVG flagged it as malware, AVG made Firefox crash.