Win 7-64bit crashes with google maps in firefox 27.0.1
Problem signature:
Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033
Whenever googlemaps loads the whole system crashes to a reboot. Googlemaps works fine in IE.
How do I load the minidump contents?
Additional information about the problem:
BCCode: 116 BCP1: FFFFFA80020064E0 BCP2: FFFFF88004A26CB0 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1
All Replies (5)
hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.
Sorry, meant to include that hardware acceleration was disabled. Will attempt update of Intel driver.
Thanks for your help!
the current intel driver for your configuration should be available at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers
Does the Windows event log give more details about this BSOD like involved DLL files?
Update of Intel Graphics driver seems to have solved the problem.
Windows Event Log gives too much information which is meaningless to me. Some examples: Critical! The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Many examples of this, they seem to be associated with the sudden re-boots prompted by clicking on googlemaps.
Warning!: Detection of product '{2E01F63B-1581-4478-BFDD-C2BD93AA12EE}', feature 'cenlpd' failed during request for component '{75675B34-2158-4ED5-84B2-99CEBE5E6FDD}'
Curiously a now functioning googlemaps loads the 'old' googlemaps page after URL entry whereas before the graphics driver update the 'new' googlemaps page would load upon URL entry. As soon as I clicked anywhere in the 'new' page the screen would immediately go black as the reboot began but now, with the updated Intel driver, the 'old' page seems to function normally. Stay tuned.....
Thanks for your help!