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Tried to upgrade mom from FIrefox 5.0 t0 higher version, old computer, didn't take, and now get an exception error. Any way to fix?

Posted

This is the error I get:


Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

This is the error I get: Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

Chosen solution

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

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Additional System Details

Installed Plug-ins

  • Default Plug-in
  • Coupons, Inc. Coupon Printer Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r183
  • npsitesafety
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • GEPlugin
  • Picasa plugin
  • McAfee MSS+ NPAPI Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 GTB7.1 ( .NET CLR 3.5.30729)

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the-edmeister
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5425 solutions 40491 answers

Chosen Solution

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension. Why are you still using Firefox 3.6.4 ?

Question owner

Mom has an eight year old computer, never upgraded. Attempted to today but couldn't.

Mom has an eight year old computer, never upgraded. Attempted to today but couldn't.

Question owner

Thanks for your help with the AVG add on. I'm going to disable it and see if that resolves the issue. I'll let you know.

Thanks for your help with the AVG add on. I'm going to disable it and see if that resolves the issue. I'll let you know.

Question owner

That did it, much appreciated!

That did it, much appreciated!
John99 971 solutions 13138 answers

Posts crossed I see you fixed it. I didn't read the error message closely & missed it was AVG.

If your Mum has any important information such as passwords or bookmarks please as a precaution back up the profile before going any further. Put the backup somewhere safe outside Firefox's program and Profile paths. The Windows Desktop is fine.

The current Firefox Release does run on XP. Take care when installing not to use any option to remove personal information. I have not tried updating from fx 3.6 to fx 23 on an XP. You may need to uninstall Firefox 3.6 from Windows XP control panel before installing Firefox 23. (Details aside suggest you are posting from Firefox 3.6 not Fx 5)

Posts crossed I see you fixed it. I didn't read the error message closely & missed it was AVG. If your Mum has any important information such as passwords or bookmarks please as a precaution back up the profile before going any further. Put the backup somewhere safe outside Firefox's program and Profile paths. The Windows Desktop is fine. * For information see [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] *Follow these instructions [[Back up and restore information in Firefox profiles]] The current Firefox Release does run on XP. Take care when installing not to use any option to remove personal information. I have not tried updating from fx 3.6 to fx 23 on an XP. You may need to uninstall Firefox 3.6 from Windows XP control panel before installing Firefox 23. (Details aside suggest you are posting from Firefox 3.6 not Fx 5) *Obtain the installer from http://www.mozilla.org/en-US/firefox/all/ <br/>Use Fx 3.6 or another browser such as Internet Explorer to obtain that. * see also ** [[Uninstall Firefox from your computer]] **[[Install Firefox on Windows]] ** http://www.mozilla.org/en-US/firefox/23.0/system-requirements/

Modified by John99

Question owner

Thanks all for pitching in to help me out. Much obliged.

Thanks all for pitching in to help me out. Much obliged.