ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does my Firefox automatically downgrade from 10.0.2 to 3.6.27?

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 2 views
  • آخر ردّ كتبه AlixJames

more options

Whenever I reboot my computer, even though I have the latest version of Firefox installed, when I click on my icon, 3.6.27 is now installed. This has happened at least 4 times.

Whenever I reboot my computer, even though I have the latest version of Firefox installed, when I click on my icon, 3.6.27 is now installed. This has happened at least 4 times.

All Replies (2)

more options

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.

more options

After years of BlackIce Defender and Norton, I only use my ISP provided ones (Bell here in Canada), and to my knowledge, there has been no change in anything on that end, but I will certainly look into it, thanks.

It just happened again, and this was the process: Firefox wasn't responding (may have been a memory issue, as I also had Photoshop and a few other things open), so I closed it by right clicking on icon. I waited a few minutes, clicked on the icon to re-open, and it told me that I needed to reboot to continue an installation of Firefox (even though the latest version loaded fine today). After I rebooted...there was the 3.6.27 version. Again. No idea where it would be getting this version, I don't see a download, and I certainly don't have a copy.

The only thing I can think of that has been a bit weird lately: I downloaded a version of Calibre for my Kindle, and when I went to close my wife's IE Explorer, I noticed that Babylon search toolbar was there. After nuking that garbage (via registry), it was gone. Not sure if that is relevant, though.