Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get conflicting messages about SlipStream every time I start Firefox 3.6.10

  • 4 ردود
  • 10 have this problem
  • 6 views
  • آخر ردّ كتبه woscar

woscar
woscar
more options

I'm new to Firefox. After a couple of days, I began getting a list of add-ons including a message that SlipStream SP Integrator 6.0.30 is not compatible with version 3.3.10. I assume that's true, so I click on the "Uninstall" button and the uninstall is confirmed after I tell FF to restart. However, a second window then thanks me for installing SlipStream and installation will be complete when I close the window. There are no other alternatives, so I guess SS is promptly reinstalled. How do I get out of this loop? I can provide screen shots, if I only knew how.

I'm new to Firefox. After a couple of days, I began getting a list of add-ons including a message that ''SlipStream SP Integrator 6.0.30'' is not compatible with version 3.3.10. I assume that's true, so I click on the "Uninstall" button and the uninstall is confirmed after I tell FF to restart. However, a second window then thanks me for installing ''SlipStream '' and installation will be complete when I close the window. There are no other alternatives, so I guess SS is promptly reinstalled. How do I get out of this loop? I can provide screen shots, if I only knew how.

Modified by woscar

الحل المُختار

This can happen if one of the files that stores details of installed extensions is corrupt. Try deleting the files as shown in the corrupt files section of the unable to install add-ons article.

Read this answer in context 👍 1

All Replies (4)

TonyE
TonyE
  • Moderator
more options

الحل المُختار

This can happen if one of the files that stores details of installed extensions is corrupt. Try deleting the files as shown in the corrupt files section of the unable to install add-ons article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Extensions that are installed globally can't be removed from within Firefox.

See also http://kb.mozillazine.org/Uninstalling_add-ons

woscar
woscar صاحب السؤال
more options

I tried Tony's solution late last night and have now gone through two restarts without the problem recurring. I believe that was the answer. Thanks for your help!

Modified by woscar

woscar
woscar صاحب السؤال
more options

Cor-el,

It seems that the first solution has worked. If the problem returns, I'll surely try your solution next. In any event, I want to thank you for your time and consideration.