Missing data since update
Hello, ‘Since the last Firefox update I have not been able to retrieve my DNA matches on my Ancestry account?’ I can get it all on Chrome, but not on Firefox
Regards, Myrtle
All Replies (1)
This is caused by Ancestry using newrelic to host some files and this server is on a disconnect blocklist used by Firefox ETP and content blocking extensions. You can add an exception to disable ETP for your Ancestry website.
- [/questions/1406281] Ancestry missing DNA matches
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.