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Can't set primary password (aka master password)

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  • آخر ردّ كتبه cor-el

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Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

All Replies (5)

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What error message do you get ?

Can you attach a screenshot?

Helpful?

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I get-

"Password change failed"

Screenshot attached, thanks.

Helpful?

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Do you currently have the PP set ? Do you currently have logins stored in the Password Manager (about:logins)?

Can you change the PP in the Security Device Manager ?

  • Settings -> Privacy & Security -> Certificates -> Security Devices

Select "Software Security Device" in the left panel, you should then see "Change Password" in the right panel (you may have to zoom out the page).

Helpful?

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Thank you,

This is actually what I've been doing. Tried again, and am still getting the same error (attached)

Helpful?

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Normally either Login or Logout would be enabled, but in your case both are disabled. This could be a problem with key4.db.

You haven't answered whether you currently have logins stored in the Password Manager (about:logins page) as (re)moving both logins.json and key4.db would get your logins to get lost.

Helpful?

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