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Firefox has stopped working in Windows 8.1

Posted

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	73.0.0.7342
 Application Timestamp:	5e3dd850
 Fault Module Name:	StackHash_f96d
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	PCH_E3_FROM_firefox+0x0000000000012DA7
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	f96d
 Additional Information 2:	f96d8dfc5abfdb4955f2d95536ed83bc
 Additional Information 3:	ac30
 Additional Information 4:	ac3018f570c0593619fc4cea353ba848
I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature: Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 73.0.0.7342 Application Timestamp: 5e3dd850 Fault Module Name: StackHash_f96d Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_E3_FROM_firefox+0x0000000000012DA7 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: f96d Additional Information 2: f96d8dfc5abfdb4955f2d95536ed83bc Additional Information 3: ac30 Additional Information 4: ac3018f570c0593619fc4cea353ba848

Chosen solution

Hi Keith:

Sorry that it's crashing for you!

I believe this will be fixed in Firefox 73.0.1. which is currently scheduled to be released Tuesday February 18. In the meantime you can try Firefox 74 beta which I believe has a fix for your problem: https://www.mozilla.org/en-US/firefox/channel/desktop/

Cheers!

...Roland

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.106 Safari/537.36

More Information

jscher2000
  • Top 10 Contributor
8952 solutions 73370 answers

Hi Keith, sorry to hear about this problem, and thank you for the crash info. A BEX error is a memory violation, sometimes indicating a malware infection, sometimes indicating that protective software that hooks into applications didn't work as intended.

Some security software is incompatible with Firefox 73. Problems have been confirmed with 0patch Agent and GDATA, and we may learn of more. Do you use either of those?

https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

Hi Keith, sorry to hear about this problem, and thank you for the crash info. A BEX error is a memory violation, sometimes indicating a malware infection, sometimes indicating that protective software that hooks into applications didn't work as intended. Some security software is incompatible with Firefox 73. Problems have been confirmed with 0patch Agent and GDATA, and we may learn of more. Do you use either of those? https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed
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صاحب السؤال

I do not use neither 0patch Agent nor GDATA.

I do not use neither 0patch Agent nor GDATA.
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Roland Tanglao
  • Administrator
77 solutions 847 answers

Chosen Solution

Hi Keith:

Sorry that it's crashing for you!

I believe this will be fixed in Firefox 73.0.1. which is currently scheduled to be released Tuesday February 18. In the meantime you can try Firefox 74 beta which I believe has a fix for your problem: https://www.mozilla.org/en-US/firefox/channel/desktop/

Cheers!

...Roland

Hi Keith: Sorry that it's crashing for you! I believe this will be fixed in Firefox 73.0.1. which is currently scheduled to be released Tuesday February 18. In the meantime you can try Firefox 74 beta which I believe has a fix for your problem: https://www.mozilla.org/en-US/firefox/channel/desktop/ Cheers! ...Roland
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صاحب السؤال

Hello Roland.

I was able to open Firefox and download release 73.0.1. Rebooted my laptop and Firefox is working properly again.

Hello Roland. I was able to open Firefox and download release 73.0.1. Rebooted my laptop and Firefox is working properly again.
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