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Just updated to Adobe Reader 11.0.23. When I restarted I lost all my bookmarks. Tried your recovering articles - didn't work.

Posted

Using Firefox 67.0.4

Using Firefox 67.0.4

Chosen solution

Hi dbmailplace, sorry to hear about this problem.

When you were not able to recover bookmarks, was it because:


I'm not sure of the connection between the Adobe update and Firefox, but if you haven't already, could you close out of Firefox and do a normal MacOS shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, is there anything else missing that might indicate you are using a different profile? For example, no previous history or previous settings or add-ons?

In that case, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on the page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0 ?? Don't think I have this...

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

jscher2000
  • Top 10 Contributor
8687 solutions 71011 answers

Chosen Solution

Hi dbmailplace, sorry to hear about this problem.

When you were not able to recover bookmarks, was it because:


I'm not sure of the connection between the Adobe update and Firefox, but if you haven't already, could you close out of Firefox and do a normal MacOS shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, is there anything else missing that might indicate you are using a different profile? For example, no previous history or previous settings or add-ons?

In that case, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on the page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?

Hi dbmailplace, sorry to hear about this problem. When you were not able to recover bookmarks, was it because: * Restore menu did not list any backups ([[Restore bookmarks from backup or move them to another computer]]) * Restore menu only listed small recent backups (e.g., under 25 items) * Restore did not work -- was any error message displayed? ---- I'm not sure of the connection between the Adobe update and Firefox, but if you haven't already, could you close out of Firefox and do a normal MacOS shutdown and restart to complete any pending updates and release any file locks. If Firefox again starts up without your data, is there anything else missing that might indicate you are using a different profile? For example, no previous history or previous settings or add-ons? In that case, could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!) The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' Do you have another profile named '''default''' or default-''longnumber'' listed on the page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Any progress so far?
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