X
Tap here to go to the mobile version of the site.

منتدى الدعم

This thread was closed and archived. Please ask a new question if you need help.

On the Asus site I can't see the lists of drivers with FF 59.0.2

Posted

I have gone to the Asus Canada site and Asus US site. On selecting a motherboard and choosing my OS I can't see the list of drivers. I'm running FireFox 59.0.2 on Window 10 64 bit version 1709. I have disabled and uninstalled all addons and extensions to no avail.

I have also uninstalled Firefox, rebooted and reinstalled it with no change,

I have gone to the Asus Canada site and Asus US site. On selecting a motherboard and choosing my OS I can't see the list of drivers. I'm running FireFox 59.0.2 on Window 10 64 bit version 1709. I have disabled and uninstalled all addons and extensions to no avail. I have also uninstalled Firefox, rebooted and reinstalled it with no change,
Attached screenshots

Modified by Quantos

Chosen solution

I notice the shield icon at the left end of the location/address bar indicating that content is blocked by Tracking Protection.

  • click the shield icon for more detail and possibly disable the protection
  • check the Web Console for more detail about what content is blocked by Tracking Protection
  • "3-bar" menu button or Tools -> Web Developer
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • Firefox 59.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

Extensions

  • Facebook Container 1.3.1 (@contain-facebook) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x9490
  • adapterDeviceID2: 0x0152
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 1-13-2015
  • driverDate2: 4-7-2017
  • driverVersion: 8.970.100.9001
  • driverVersion2: 10.18.10.4653
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Compositing', u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct2D', u'name': u'DIRECT2D'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'GPU Process', u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'description': u'WebRender', u'name': u'WEBRENDER'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Off Main Thread Painting', u'name': u'OMTP'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Advanced Layers', u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D11 vs_4_1 ps_4_1)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008865) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008865) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Hi, I have 3 Asus Maximus Boards and what I have found over the years is that ASUS site does not like Firefox. It sometimes works but others it will not. I just looked up your board https://www.asus.com/Motherboards/PRIME-B250M-K/HelpDesk_Download/ myself and was not able to see the drivers but I could in Edge, you have a update for your Bios Version 1010 2018/04/12 Am not going to even try helping you with this site as I have mentioned suggest you use Edge to go up. It is not worth all the things to trouble shoot for 1 site. Which I concluded for myself due to going up their myself.

Not what you wanted but....can try if you want to go through it all for a 50/50 chance things may work. It is worse than trying to go to Microsoft in a Firefox Browser. Let us know if wish to continue this. Regards.

Hi, I have 3 Asus Maximus Boards and what I have found over the years is that ASUS site does not like Firefox. It sometimes works but others it will not. I just looked up your board https://www.asus.com/Motherboards/PRIME-B250M-K/HelpDesk_Download/ myself and was not able to see the drivers but I could in Edge, you have a update for your Bios Version 1010 2018/04/12 Am not going to even try helping you with this site as I have mentioned suggest you use Edge to go up. It is not worth all the things to trouble shoot for 1 site. Which I concluded for myself due to going up their myself. Not what you wanted but....can try if you want to go through it all for a 50/50 chance things may work. It is worse than trying to go to Microsoft in a Firefox Browser. Let us know if wish to continue this. Regards.

Question owner

I'm not sure who or what you are, but you are completely mistaken. There is no BIOS update for this system. The site works fine with FF on my other computers as well as the computers that belong to the people that I do computer support with. If you don't know what you are talking about - please don't respond.

You obviously haven't looked at the information provided. That motherboard is not in this computer. BIOS updates will also NEVER solve a browser issue.

Update - The site works fine in safe mode, but not in normal mode with no extensions or addons

I'm not sure who or what you are, but you are completely mistaken. There is no BIOS update for this system. The site works fine with FF on my other computers as well as the computers that belong to the people that I do computer support with. If you don't know what you are talking about - please don't respond. You obviously haven't looked at the information provided. That motherboard is not in this computer. BIOS updates will also NEVER solve a browser issue. Update - The site works fine in safe mode, but not in normal mode with no extensions or addons

Modified by Quantos

Shadow110 1072 solutions 14836 answers
I'm not sure who or what you are

Well I know who I am and what. Ya Bios updates do not solve Browser issues and I never stated it would, I took the info from the screen shot you supplied and came up with the page like you that would not display anything after clicking on Windows 10 x 64 as the OS. So I switched to Edge and it says there is a Bios update as I noted. So if you are not happy with the idea that I found something I can only wonder why.

So please state what is it you would like do ? I will let someone else answer your question.

<blockquote>I'm not sure who or what you are</blockquote> Well I know who I am and what. Ya Bios updates do not solve Browser issues and I never stated it would, I took the info from the screen shot you supplied and came up with the page like you that would not display anything after clicking on Windows 10 x 64 as the OS. So I switched to Edge and it says there is a Bios update as I noted. So if you are not happy with the idea that I found something I can only wonder why. So please state what is it you would like do ? I will let someone else answer your question.

Question owner

I would like to talk to someone that actually knows what they are doing.

Like I said, it works fine with FF in safe mode. Obviously it's a browser bug.

And BIOS updates don't affect software. Learn that and live it.

NEW UPDATE - while I have the menu bar hidden I can see the content, but not while the menu bar is visible. I don't know if that makes sense to anyone.

I would like to talk to someone that actually knows what they are doing. Like I said, it works fine with FF in safe mode. Obviously it's a browser bug. And BIOS updates don't affect software. Learn that and live it. NEW UPDATE - while I have the menu bar hidden I can see the content, but not while the menu bar is visible. I don't know if that makes sense to anyone.

Modified by Quantos

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40236 answers

https://www.asus.com/us/Motherboards/PRIME-B250M-K/HelpDesk_Download/

I do see the listing of drivers under Driver & Tools and have no problem with them downloading.


Not having a problem with Firefox 59.0.2 in Win7 ("Vanilla" Firefox installation with no add-ons, beyond the default add-ons that come with Firefox.) with downloading a BIOS driver file from that page; same for the Realtek Audio Driver download.

Have you tried the Firefox SafeMode? Help > Troubleshooting Information --> Try Safe Mode = Restart with Add-ons Disabled...

https://www.asus.com/us/Motherboards/PRIME-B250M-K/HelpDesk_Download/ I do see the listing of drivers under Driver & Tools and have no problem with them downloading. Not having a problem with Firefox 59.0.2 in Win7 ''("Vanilla" Firefox installation with no add-ons, beyond the default add-ons that come with Firefox.)'' with downloading a BIOS driver file from that page; same for the Realtek Audio Driver download. Have you tried the Firefox SafeMode? Help > Troubleshooting Information --> Try Safe Mode = '''Restart with Add-ons Disabled...'''
cor-el
  • Top 10 Contributor
  • Moderator
17535 solutions 158559 answers

Chosen Solution

I notice the shield icon at the left end of the location/address bar indicating that content is blocked by Tracking Protection.

  • click the shield icon for more detail and possibly disable the protection
  • check the Web Console for more detail about what content is blocked by Tracking Protection
  • "3-bar" menu button or Tools -> Web Developer
I notice the shield icon at the left end of the location/address bar indicating that content is blocked by Tracking Protection. *click the shield icon for more detail and possibly disable the protection *check the Web Console for more detail about what content is blocked by Tracking Protection *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection-firefox

Question owner

Brilliant, thanks so much cor-el

Brilliant, thanks so much cor-el
CocoaCin 0 solutions 8 answers

I had the same problem recently but the strange thing is I downloaded the Asus drivers for my Strix MB on 07/22/2018, then when I decided to check for updates I could see the BIOS updates but when I selected any operating system the list failed to appear. I played with the permissions but fixed the problem when I deleted all the Asus cookies.

I had the same problem recently but the strange thing is I downloaded the Asus drivers for my Strix MB on 07/22/2018, then when I decided to check for updates I could see the BIOS updates but when I selected any operating system the list failed to appear. I played with the permissions but fixed the problem when I deleted all the Asus cookies.