Why does my browser turn white or black?
When I'm online some days the browser will turn white or black out of nowhere. If I am watching a video it will still play sound but the screen for the browser that shows the image is white or black. I can see my tabs open and what each are, and I can see the url, search bar and even use the bookmarks and downloads buttons on top. But the screen is either of these colors. If I try to open a new tab suddenly that one is also one of those colors as well. I have several screenshots of this so it is quite upsetting when it happens as I have to close the entire program in order for me to use it. That creates a major issue when I'm writing an email or doing a job application. I hope there is a fix for this.
All Replies (10)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
What is the Firefox memory usage when this is happening?
Does it help if you close and restart Firefox?
See also the about:memory page. You can open "about:" pages via the location/address bar
cor-el said
What is the Firefox memory usage when this is happening? Does it help if you close and restart Firefox? See also the about:memory page. You can open "about:" pages via the location/address bar
Cor-el I do have to close and restart firefox it is just inconvenient that that has been my only solution to the problem. Also, I don't know how to check the memory usage when it is happening, or at all.
philipp said
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Application Basics
Name: Firefox Version: 53.0.3 Build ID: 20170518000419 Update Channel: release-cck-mozilla101 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.9 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org
Name: ExHentai Easy 2 Version: 0.2.9 Enabled: true ID: jid1-7NbXi2AqS1oUFw@jetpack
Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com
Name: Shield Recipe Client Version: 1.0.0 Enabled: true ID: shield-recipe-client@mozilla.org
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0) Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.15063.0) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 950 Vendor ID: 0x10de Device ID: 0x1402 Driver Version: 22.21.13.8205 Driver Date: 5-1-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumd.dll Subsys ID: 139f196e RAM: 2048
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default
Important Modified Preferences
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Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1
NSS Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5
Experimental Features
Sandbox
Content Process Sandbox Level: 1
thanks a lot - from your description it sounds like an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect) for a bit and see if things change.
could you also upload the screenshots you were taking here in a reply? it might all be material for a bug report...
philipp said
thanks a lot - from your description it sounds like an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect) for a bit and see if things change. could you also upload the screenshots you were taking here in a reply? it might all be material for a bug report...
philipp said
thanks a lot - from your description it sounds like an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect) for a bit and see if things change. could you also upload the screenshots you were taking here in a reply? it might all be material for a bug report...
philipp said
thanks a lot - from your description it sounds like an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect) for a bit and see if things change. could you also upload the screenshots you were taking here in a reply? it might all be material for a bug report...
thanks - did disabling hardware acceleration make any difference?
philipp said
thanks - did disabling hardware acceleration make any difference?
I don't know. The frequency of the black or white happening was about once a week or every few days, so I'm not sure if it's going to help. I will let you know though if it has worked.