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Firefox crashes intermittent

Posted

1. Firefox crashes intermittent. Other programs and/or browsers as well but mostly Firefox.

2. I cannot tell if the same thing occurs in safe mode since it is intermittent

3. ran memtest86+ on the RAM and found lots of errors. Replaced RAM and that seemed to do the trick for about a week. Crashes began again today. I ran memtest86+ again and found no errors (the same as after I replaced all RAM).

4. ran a couple of virus/malware checkers and found nothing

5. I am running fully updated windows XP pro

6. Last crash report ID is: bp-6ce225be-36ff-4e46-961a-3f2142160720 I have a copy of the raw data dump but it is too long to paste into this post

1. Firefox crashes intermittent. Other programs and/or browsers as well but mostly Firefox. 2. I cannot tell if the same thing occurs in safe mode since it is intermittent 3. ran memtest86+ on the RAM and found lots of errors. Replaced RAM and that seemed to do the trick for about a week. Crashes began again today. I ran memtest86+ again and found no errors (the same as after I replaced all RAM). 4. ran a couple of virus/malware checkers and found nothing 5. I am running fully updated windows XP pro 6. Last crash report ID is: bp-6ce225be-36ff-4e46-961a-3f2142160720 I have a copy of the raw data dump but it is too long to paste into this post

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Shockwave Flash 22.0 r0
  • Npdsplay dll

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Firefox Hello 1.4.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6200
  • adapterDescription2:
  • adapterDeviceID: 0x0221
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 226a1682
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-21-2013
  • driverDate2:
  • driverVersion: 6.14.13.790
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Also I have done a clean reinstall of Firefox as well as tried the "refresh" firefox.

I do not have "hardware acceleration" enabled

Also I have done a clean reinstall of Firefox as well as tried the "refresh" firefox. I do not have "hardware acceleration" enabled
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Signature: jit | MEMORY_INFO_NOT_PRESENT

This is for Sumo's Related Bugs 1277310 NEW --- Crash in jit | MEMORY_INFO_NOT_PRESENT


I suggest testing the memory on your system.

Signature: jit | MEMORY_INFO_NOT_PRESENT This is for Sumo's Related Bugs 1277310 NEW --- Crash in jit | MEMORY_INFO_NOT_PRESENT -------------------- I suggest testing the memory on your system.

Question owner

As I said in the post I have run memtest86+ twice since replacing all 3GB of RAM. Both times there were zero errors.

As I said in the post I have run memtest86+ twice since replacing all 3GB of RAM. Both times there were zero errors.
guigs 1072 solutions 11697 answers

HI billydanger123 and FredMcD,

There was a recent lax in blocked NVIDIA drivers and I think that yours { webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 Direct3D9 vs_3_0 ps_3_0) } may fall under that category.

Originally the blocklist entry blocked all versions less than version 8.17.11.8265 and since you already disabled hardware acceleration and it still happening we can file a bug here https://mzl.la/2a1qfUX

EDIT* happy to assist with this, in the bug we will need an example url where this happens and the hardware, version (64bit or 32bit).

HI billydanger123 and FredMcD, There was a recent lax in blocked NVIDIA drivers and I think that yours { webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 Direct3D9 vs_3_0 ps_3_0) } may fall under that category. Originally the blocklist entry blocked all versions less than version 8.17.11.8265 and since you already disabled hardware acceleration and it still happening we can file a bug here [https://mzl.la/2a1qfUX ] EDIT* happy to assist with this, in the bug we will need an example url where this happens and the hardware, version (64bit or 32bit).

Modified by guigs

Question owner

I can add that today I ran a motherboard diagnostics tool and found no errors.

I can add that today I ran a motherboard diagnostics tool and found no errors.
guigs 1072 solutions 11697 answers

billydanger123 said

I can add that today I ran a motherboard diagnostics tool and found no errors.

Awesome, they need the computer hardward info, os version, the about:support info and steps you took right before the crash. If you can get a new crash report in the process add that too.

A few things about bugzilla:

''billydanger123 [[#answer-899285|said]]'' <blockquote> I can add that today I ran a motherboard diagnostics tool and found no errors. </blockquote> Awesome, they need the computer hardward info, os version, the about:support info and steps you took right before the crash. If you can get a new crash report in the process add that too. A few things about bugzilla: ** [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla Etiquette] ** [https://bugzilla.mozilla.org/page.cgi?id=voting.html Voting]

Question owner

I am posting the Report Ids that have happened recently. Looks like they started right around the 47.0.1 upgrade.

I believe the info you requested should be in those reports. I did file a bug report with bugzilla but I was hoping someone here might also have suggestions...

bp-27c5dab0-df8c-44ad-9a83-256102160721 7/21/2016 5:04 PM bp-555f7a9a-f451-4cdb-ab45-0548f2160721 7/21/2016 3:46 PM bp-e5fa8ad4-3670-48e4-8c23-dbba42160721 7/21/2016 3:17 PM bp-3530f63e-762f-4399-b624-7bd6d2160721 7/21/2016 2:19 PM bp-180d2916-23b8-4eb2-b0a2-7b2482160721 7/21/2016 1:33 PM bp-a380369d-0600-478a-afd0-931982160721 7/21/2016 10:28 AM bp-c4ad0586-b06b-4b54-b0f2-72a2d2160721 7/21/2016 12:00 AM bp-87764809-2efa-4479-a744-d528b2160721 7/20/2016 11:30 PM bp-e4d64149-c737-42ed-97f9-48b732160720 7/20/2016 7:52 PM bp-6ce225be-36ff-4e46-961a-3f2142160720 7/20/2016 2:42 PM bp-f7785165-9cf2-4360-b360-936142160720 7/20/2016 2:15 PM bp-b59e40eb-332f-4dd5-bd78-6f1fc2160710 7/10/2016 3:38 PM bp-bb6f7a59-6978-43d8-bef2-c27352160710 7/10/2016 3:38 PM bp-a5cb07e7-0e16-4eea-90db-f96d32160709 7/9/2016 12:34 PM bp-46ef6a23-9bb3-4283-acb4-955962160709 7/9/2016 5:40 AM bp-62d32b56-2347-4a48-b7fc-b775c2160709 7/9/2016 5:33 AM bp-5031be38-f4a8-4c64-b270-352082160709 7/9/2016 5:26 AM bp-dd12dedf-fafb-45a0-bc9b-c48002160709 7/9/2016 1:27 AM bp-8ff88404-fb88-4414-9f11-202eb2160709 7/8/2016 8:23 PM bp-48915308-4c4c-4306-840e-b919c2160708 7/8/2016 5:11 PM bp-e91e7431-95a6-4f56-84ca-74ca02160708 7/8/2016 12:59 PM bp-e8d8bfcc-5b75-4b55-9c54-f1ba22160707 7/7/2016 7:52 PM bp-d9184dba-5bd4-415d-8eec-9e7ef2160707 7/7/2016 7:38 PM bp-91426538-fa6e-488e-ab4f-58f2f2160707 7/7/2016 3:05 PM bp-c1cac6bd-b3e5-4151-a58a-95e3c2160707 7/7/2016 2:08 PM bp-11a01b39-944b-4c50-a3c0-fdd512160707 7/7/2016 2:07 PM bp-81b9f408-3494-4cce-9160-e708e2160707 7/7/2016 2:06 PM bp-78f42ee2-76bb-4209-83de-53f182160707 7/7/2016 2:05 PM bp-27de5ac0-a97c-4b80-96a9-6dc0f2160707 7/7/2016 11:26 AM bp-6597cd1e-af1a-436f-8cee-eb9e52160707 7/7/2016 9:18 AM bp-f9dc850c-0d48-494b-992b-76c5e2160707 7/7/2016 9:14 AM bp-c35ca063-9157-40d5-ab7f-70a7e2160707 7/7/2016 9:08 AM bp-ff69cb3c-a0fa-4a06-bb56-555b32160706 7/6/2016 7:40 PM bp-97eef42f-30f2-43e3-be4d-a04462160706 7/6/2016 7:33 PM bp-37289d80-b777-4d49-a9a2-80e652160706 7/6/2016 7:30 PM bp-6438b3d7-fa1c-4abc-83e7-198a82160706 7/6/2016 7:22 PM bp-9cdefaa8-60a4-4428-a40b-1b0782160706 7/6/2016 7:15 PM bp-b5b0b1a0-4fa8-4c64-a106-2727c2160706 7/6/2016 6:01 PM bp-62b201b8-b225-4efb-98ec-507532160706 7/6/2016 4:17 PM bb904fed-9ea8-4a02-9b11-d930266bf994 7/6/2016 4:16 PM bp-ae38b9a9-96ba-42f5-b68b-b8b352160706 7/6/2016 4:06 PM bp-4d83e154-b961-47d1-8e4f-928d92160706 7/6/2016 11:14 AM bp-c8713604-4ea5-4e3a-8f28-8a7bf2160706 7/5/2016 10:50 PM bp-5bd3c553-c546-418c-9e51-170282160706 7/5/2016 10:31 PM bp-6440f27a-b425-4fdb-bdd1-266e82160706 7/5/2016 10:21 PM bp-78878725-4a2f-4e7d-97c7-58f3a2160705 7/5/2016 1:27 PM bp-2389a532-c0a1-481e-ae51-6cc832160705 7/5/2016 1:14 PM bp-03f7f81e-c701-4bb4-b264-c1be42160705 7/5/2016 10:26 AM bp-a5cd01b6-e9f4-4da7-b129-99dbc2160705 7/5/2016 9:54 AM bp-502269ff-6177-41ce-b8f7-73bab2160703 7/3/2016 9:40 AM bp-d31dfb4e-7594-4de3-bef4-7be592160702 7/2/2016 3:02 PM bp-381187d8-70fe-4960-a232-5fdc72160702 7/2/2016 11:25 AM bp-9b8f2bd8-3fba-4a21-aa3b-3c8b12160702 7/2/2016 11:20 AM bp-9566b219-8a99-497f-b297-6c1ee2160702 7/2/2016 11:16 AM bp-e3500b6c-fe59-48c5-8a4f-533862160702 7/2/2016 11:15 AM bp-610b8a62-472d-44a0-a5e8-2f7f02160702 7/2/2016 11:02 AM bp-2854615f-7e53-401b-8c49-83ef52160701 7/1/2016 6:56 PM bp-5758bc4e-3aeb-4b51-a1fe-f663b2160701 7/1/2016 6:55 PM bp-4cfbb889-72d1-40e3-b53d-1b2fb2160701 7/1/2016 6:54 PM bp-c43a0ce6-b46a-4cb6-9af4-463c72160701 7/1/2016 6:53 PM bp-270a9842-b5f2-4cc8-8ff6-4d23a2160701 7/1/2016 6:35 PM bp-d37ac67b-7d48-4a05-9e9c-68f062160701 7/1/2016 4:14 PM bp-f53da669-822b-404b-bd0f-61e7c2160701 7/1/2016 4:10 PM bp-824425ff-1089-4c0d-8093-9f28e2160701 7/1/2016 4:08 PM bp-5e83945f-c5d5-465f-ac5a-13ff42160701 7/1/2016 4:08 PM bp-983650e5-2f42-4aaf-80bc-973162160701 7/1/2016 3:11 PM

I am posting the Report Ids that have happened recently. Looks like they started right around the 47.0.1 upgrade. I believe the info you requested should be in those reports. I did file a bug report with bugzilla but I was hoping someone here might also have suggestions... bp-27c5dab0-df8c-44ad-9a83-256102160721 7/21/2016 5:04 PM bp-555f7a9a-f451-4cdb-ab45-0548f2160721 7/21/2016 3:46 PM bp-e5fa8ad4-3670-48e4-8c23-dbba42160721 7/21/2016 3:17 PM bp-3530f63e-762f-4399-b624-7bd6d2160721 7/21/2016 2:19 PM bp-180d2916-23b8-4eb2-b0a2-7b2482160721 7/21/2016 1:33 PM bp-a380369d-0600-478a-afd0-931982160721 7/21/2016 10:28 AM bp-c4ad0586-b06b-4b54-b0f2-72a2d2160721 7/21/2016 12:00 AM bp-87764809-2efa-4479-a744-d528b2160721 7/20/2016 11:30 PM bp-e4d64149-c737-42ed-97f9-48b732160720 7/20/2016 7:52 PM bp-6ce225be-36ff-4e46-961a-3f2142160720 7/20/2016 2:42 PM bp-f7785165-9cf2-4360-b360-936142160720 7/20/2016 2:15 PM bp-b59e40eb-332f-4dd5-bd78-6f1fc2160710 7/10/2016 3:38 PM bp-bb6f7a59-6978-43d8-bef2-c27352160710 7/10/2016 3:38 PM bp-a5cb07e7-0e16-4eea-90db-f96d32160709 7/9/2016 12:34 PM bp-46ef6a23-9bb3-4283-acb4-955962160709 7/9/2016 5:40 AM bp-62d32b56-2347-4a48-b7fc-b775c2160709 7/9/2016 5:33 AM bp-5031be38-f4a8-4c64-b270-352082160709 7/9/2016 5:26 AM bp-dd12dedf-fafb-45a0-bc9b-c48002160709 7/9/2016 1:27 AM bp-8ff88404-fb88-4414-9f11-202eb2160709 7/8/2016 8:23 PM bp-48915308-4c4c-4306-840e-b919c2160708 7/8/2016 5:11 PM bp-e91e7431-95a6-4f56-84ca-74ca02160708 7/8/2016 12:59 PM bp-e8d8bfcc-5b75-4b55-9c54-f1ba22160707 7/7/2016 7:52 PM bp-d9184dba-5bd4-415d-8eec-9e7ef2160707 7/7/2016 7:38 PM bp-91426538-fa6e-488e-ab4f-58f2f2160707 7/7/2016 3:05 PM bp-c1cac6bd-b3e5-4151-a58a-95e3c2160707 7/7/2016 2:08 PM bp-11a01b39-944b-4c50-a3c0-fdd512160707 7/7/2016 2:07 PM bp-81b9f408-3494-4cce-9160-e708e2160707 7/7/2016 2:06 PM bp-78f42ee2-76bb-4209-83de-53f182160707 7/7/2016 2:05 PM bp-27de5ac0-a97c-4b80-96a9-6dc0f2160707 7/7/2016 11:26 AM bp-6597cd1e-af1a-436f-8cee-eb9e52160707 7/7/2016 9:18 AM bp-f9dc850c-0d48-494b-992b-76c5e2160707 7/7/2016 9:14 AM bp-c35ca063-9157-40d5-ab7f-70a7e2160707 7/7/2016 9:08 AM bp-ff69cb3c-a0fa-4a06-bb56-555b32160706 7/6/2016 7:40 PM bp-97eef42f-30f2-43e3-be4d-a04462160706 7/6/2016 7:33 PM bp-37289d80-b777-4d49-a9a2-80e652160706 7/6/2016 7:30 PM bp-6438b3d7-fa1c-4abc-83e7-198a82160706 7/6/2016 7:22 PM bp-9cdefaa8-60a4-4428-a40b-1b0782160706 7/6/2016 7:15 PM bp-b5b0b1a0-4fa8-4c64-a106-2727c2160706 7/6/2016 6:01 PM bp-62b201b8-b225-4efb-98ec-507532160706 7/6/2016 4:17 PM bb904fed-9ea8-4a02-9b11-d930266bf994 7/6/2016 4:16 PM bp-ae38b9a9-96ba-42f5-b68b-b8b352160706 7/6/2016 4:06 PM bp-4d83e154-b961-47d1-8e4f-928d92160706 7/6/2016 11:14 AM bp-c8713604-4ea5-4e3a-8f28-8a7bf2160706 7/5/2016 10:50 PM bp-5bd3c553-c546-418c-9e51-170282160706 7/5/2016 10:31 PM bp-6440f27a-b425-4fdb-bdd1-266e82160706 7/5/2016 10:21 PM bp-78878725-4a2f-4e7d-97c7-58f3a2160705 7/5/2016 1:27 PM bp-2389a532-c0a1-481e-ae51-6cc832160705 7/5/2016 1:14 PM bp-03f7f81e-c701-4bb4-b264-c1be42160705 7/5/2016 10:26 AM bp-a5cd01b6-e9f4-4da7-b129-99dbc2160705 7/5/2016 9:54 AM bp-502269ff-6177-41ce-b8f7-73bab2160703 7/3/2016 9:40 AM bp-d31dfb4e-7594-4de3-bef4-7be592160702 7/2/2016 3:02 PM bp-381187d8-70fe-4960-a232-5fdc72160702 7/2/2016 11:25 AM bp-9b8f2bd8-3fba-4a21-aa3b-3c8b12160702 7/2/2016 11:20 AM bp-9566b219-8a99-497f-b297-6c1ee2160702 7/2/2016 11:16 AM bp-e3500b6c-fe59-48c5-8a4f-533862160702 7/2/2016 11:15 AM bp-610b8a62-472d-44a0-a5e8-2f7f02160702 7/2/2016 11:02 AM bp-2854615f-7e53-401b-8c49-83ef52160701 7/1/2016 6:56 PM bp-5758bc4e-3aeb-4b51-a1fe-f663b2160701 7/1/2016 6:55 PM bp-4cfbb889-72d1-40e3-b53d-1b2fb2160701 7/1/2016 6:54 PM bp-c43a0ce6-b46a-4cb6-9af4-463c72160701 7/1/2016 6:53 PM bp-270a9842-b5f2-4cc8-8ff6-4d23a2160701 7/1/2016 6:35 PM bp-d37ac67b-7d48-4a05-9e9c-68f062160701 7/1/2016 4:14 PM bp-f53da669-822b-404b-bd0f-61e7c2160701 7/1/2016 4:10 PM bp-824425ff-1089-4c0d-8093-9f28e2160701 7/1/2016 4:08 PM bp-5e83945f-c5d5-465f-ac5a-13ff42160701 7/1/2016 4:08 PM bp-983650e5-2f42-4aaf-80bc-973162160701 7/1/2016 3:11 PM
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

bp-27c5dab0-df8c-44ad-9a83-256102160721

Signature: F1429146248

Process Type plugin Shockwave Flash Version: 22.0.0.192 ++++++++++++++++++++++++++++++++++++++++++++ bp-555f7a9a-f451-4cdb-ab45-0548f2160721

Signature: mozilla::TimeStampValue::CheckQPC

itchhk.dll = iTouch program = Logitech Inc

kbdhook.dll = iTouch = Logitech Inc

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

lglcdapi.dll = lgLCDAPI = G-series Software = Logitech Inc

icudt56.dll = International Components for Unicode = The ICU Project ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e5fa8ad4-3670-48e4-8c23-dbba42160721

Signature: nsCaret::CaretBlinkCallback

itchhk.dll = iTouch program = Logitech Inc

kbdhook.dll = iTouch = Logitech Inc

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

LgWndHk.dll - Logitech Mouse Drivers

icudt56.dll = International Components for Unicode = The ICU Project

bp-27c5dab0-df8c-44ad-9a83-256102160721 Signature: F1429146248 Process Type plugin Shockwave Flash Version: 22.0.0.192 ++++++++++++++++++++++++++++++++++++++++++++ bp-555f7a9a-f451-4cdb-ab45-0548f2160721 Signature: mozilla::TimeStampValue::CheckQPC itchhk.dll = iTouch program = Logitech Inc kbdhook.dll = iTouch = Logitech Inc odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft lglcdapi.dll = lgLCDAPI = G-series Software = Logitech Inc icudt56.dll = International Components for Unicode = The ICU Project ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e5fa8ad4-3670-48e4-8c23-dbba42160721 Signature: nsCaret::CaretBlinkCallback itchhk.dll = iTouch program = Logitech Inc kbdhook.dll = iTouch = Logitech Inc odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft LgWndHk.dll - Logitech Mouse Drivers icudt56.dll = International Components for Unicode = The ICU Project
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Check the Logitech drivers for updates.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration -------------- Check the Logitech drivers for updates.