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Firefox crashes

  • 4 ردود
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه tal.basha

tal.basha
tal.basha
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i get the "Mozilla Crash Reporter" window when i start Firefox. i followed the guides but nothing helped me. when i open C:\Users\XXXX\AppData\Roaming\Mozilla\Firefox\Crash Reports there is last crash notepad and the error number is 1462884613. someone can help me plz?

thanks all

i get the "Mozilla Crash Reporter" window when i start Firefox. i followed the guides but nothing helped me. when i open C:\Users\XXXX\AppData\Roaming\Mozilla\Firefox\Crash Reports there is last crash notepad and the error number is 1462884613. someone can help me plz? thanks all

All Replies (4)

the-edmeister
the-edmeister
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Type about:crashes in the URL bar and hit Enter.

Please provide the Crash Report ID's from that 'page'.

tal.basha
tal.basha صاحب السؤال
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i cant open firefox-its crash when i try to start it. and if i will use "about:crashes" in chrom its not the same.

the-edmeister
the-edmeister
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Whoops! Sorry 'bout that.

Please perform the following steps to give us a crash report ID's.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

tal.basha
tal.basha صاحب السؤال
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there is noting :( i added image to show you the folders. inside "submit.txt" - nothing-its empty the file- "LastCrash"- there is number- 1462884613

this is what you wanted?