Can't stop screen from scrolling back and forth when using the mouse wheel.
When looking at a website.I try to scroll down page to look at items on page.Using mouse wheel.Instead of scrolling evenly it umps the page back and forth and won't stay in place.It becomes very nauseating.Not to mention a pain to fight the screen for control of the page. I have tried everything to stop this problem that I can find on internet but nothing works. I use Zone Alarm,Malwarebytes and System Mechanic.I've removed all the history and cookies.Uninstall the other browsers on my computer.Can't find what is causing the problem.This just started a about three weeks ago.I even bought a different mouse and keyboard.
All Replies (2)
Hi there.
Could you go to about:preferences#advanced using the address bar and try toggling the Use smooth scrolling option? I have experienced similar scrolling trouble (scrolling "lags", fails to stop etc.) if I have that option turned on.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.
- Download the Firefox installer and save the file to the desktop
*https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then create a new profile to test if your current profile is causing the problem.