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I can not update my creditcard information on one website only while using Firefox, WHY?

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  • آخر ردّ كتبه cor-el

Karanann
Karanann
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On one of my accounts I cannot access the area to update credit card information only when I am using Firefox. I have tried this on two computers. There is no problem when I use IE, which I would rather not. What is the problem? I am an old lady with not much knowledge about computers, but with enough to feel secure with Mozilla. Is there something I can do to fix this? Thank you, KAS

On one of my accounts I cannot access the area to update credit card information only when I am using Firefox. I have tried this on two computers. There is no problem when I use IE, which I would rather not. What is the problem? I am an old lady with not much knowledge about computers, but with enough to feel secure with Mozilla. Is there something I can do to fix this? Thank you, KAS

الحل المُختار

What do you mean with area?

Is that a specific web page?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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الحل المُختار

What do you mean with area?

Is that a specific web page?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window