Firefox crashes
win7pro32bit sp1 firefox crash even when tried safemode holding down shift key and double clicking the app. I have few comp like this in my organization and don't have any idea what to do it seem like after windows update it happened so i tried windows recovery option and it fixed but some pc's didnt had that option. so i got an idea from one comp update from the 22/12/15 (update kb3035583) tried uninstall using revo uninstaller and reinstall firefox same issue occoured. tried to enter to user %appdata%\mozila\firefox\crashreports\submit also tried to enter to user %appdata%\mozila\firefox\crashreports\lastcrash no info inside AdapterDeviceID: 0x0152 AdapterDriverVersion: 9.17.10.2932 AdapterSubsysID: 2abf103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 3630751744 AvailablePhysicalMemory: 1060753408 AvailableVirtualMemory: 1686708224 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 76480512 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1450885834 EMCheckCompatibility: true Email: nitzan@sage.co.il FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450884207 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 2abf103c, AdapterDriverVersion: 9.17.10.2932 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1616 StartupTime: 1450885833 SystemMemoryUsePercentage: 70 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3473,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"he-IL"},"hdd":{"profile":{"model":"WDC WD5000AAKX-60U6A","revision":"18.0"},"binary":{"model":"WDC WD5000AAKX-60U6A","revision":"18.0"},"system":{"model":"WDC WD5000AAKX-60U6A","revision":"18.0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0152","subsysID":"2abf103c","RAM":null,"driver":"igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.2932","driverDate":"12-12-2012","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":0,"pseudoDisplay":true}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"he","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16792},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"???? ???? ????? ????.","name":"????? ????","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16791,"updateDay":16791},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16771},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16224},{"name":"Java(TM) Platform SE 8 U66","version":"11.66.2.18","description":"Next Generation Java Plug-in 11.66.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16791},{"name":"Java Deployment Toolkit 7.0.210.11","version":"10.21.2.11","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16372},{"name":"Intel® Identity Protection Technology","version":"2.0.52.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.0.52"],"updateDay":15441},{"name":"Intel® Identity Protection Technology","version":"2.0.52.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15441},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7282352128 TotalPhysicalMemory: 3642060800 TotalVirtualMemory: 2147352576 URL: about:home Vendor: Mozilla Version: 43.0.1 Winsock_LSP: Symen LTD over [SSL Application Tunneling over [MSAFD Tcpip [TCP/IP]?]] : 2 : 1 : C:\Windows\system32\dnwmedia.dll
Symen LTD over [SSL Application Tunneling over [MSAFD Tcpip [UDP/IP]?]] : 2 : 2 :
Symen LTD over [MSAFD Tcpip [TCP/IPv6]?] : 2 : 1 : C:\Windows\system32\dnwmedia.dll
Symen LTD over [MSAFD Tcpip [UDP/IPv6]?] : 2 : 2 :
SSL Application Tunneling over [MSAFD Tcpip [TCP/IP]?] : 2 : 1 :
SSL Application Tunneling over [MSAFD Tcpip [UDP/IP]?] : 2 : 2 : C:\PROGRA~1\MICROS~4\ENDPOI~1\318FB7~1.0\WhlLSP.dll
SSL Application Tunneling over [MSAFD Tcpip [RAW/IP]?] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6]? : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6]? : 2 : 2 :
MSAFD Tcpip [RAW/IPv6]? : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IP]? : 2 : 1 :
MSAFD Tcpip [UDP/IP]? : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP]? : 2 : 3 :
??? ????? RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll
??? ????? RSVP TCP : 2 : 1 :
??? ????? RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
??? ????? RSVP UDP : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{634A600E-3EBA-4213-9FD1-D9EA6BCF6F0B}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{634A600E-3EBA-4213-9FD1-D9EA6BCF6F0B}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\
All Replies (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.