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Firefox crashes

  • 6 ردود
  • 1 has this problem
  • 17 views
  • آخر ردّ كتبه FredMcD

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My Firefox is crashing every time. When I enter in any website, in the first time it crashed after a few seconds. This is happening day by day. I cannot understand where is the problem. I am requesting you, "Please solve my problem." This is my favorite browser software. In Google chrome, there is no problem, I also used it. But I want to use Firefox. I am waiting for your help. Thank you, Musfiq

All Replies (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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musfiq333 said

My Firefox is crashing every time. When I enter in any website, in the first time it crashed after a few seconds. This is happening day by day. I cannot understand where is the problem. I am requesting you, "Please solve my problem." This is my favorite browser software. In Google chrome, there is no problem, I also used it. But I want to use Firefox. I am waiting for your help. Thank you, Musfiq
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bp-d5d26663-231a-4cde-a1f9-dac5c2141212 f0f09c6d-b687-4424-a22d-abaedc5b4ff2 44dde2cc-bc00-4c7b-8903-be9f0bf49a24 a4a245a0-64f7-46fa-85b1-8ba2647e3323 b59348e0-4a9b-4608-aa40-90830ecefbc7

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.