Firefox is not responding and will not connect beyond start page. It will not close properly or restart. Is there a solution to this problem?
2 days ago, firefox just stopped responding. When I open, the start up screen shows but navigating to any other web pages is not possible. All I see is "connecting" and it just spins. No warnings or time outs. I thought it was an issue with my firewall so I went in and manually added firefox to the list of "allowed". That didn't help. I removed all apps, extensions and themes then tried to reset.. that didn't help because firefox wont restart it just hangs and I have to use task manager to end the process. I have tried a forced uninstall then reinstall.. nothing. At this point nothing seems to work. Maybe there is a simple solution I'm just not seeing. For now, it is uninstalled but I really would like to know if there is a way to fix it because firefox is my favorite browser. I'm not finding any maleware or viruses on my computer and other browsers are working just fine.
الحل المُختار
Your System Details shows;
Installed Plug-ins
Shockwave Flash 15.0 r0 Shockwave Flash 14.0 r0
Having more than one version of a program may cause issues.
Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
All Replies (4)
الحل المُختار
Your System Details shows;
Installed Plug-ins
Shockwave Flash 15.0 r0 Shockwave Flash 14.0 r0
Having more than one version of a program may cause issues.
Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
Thanks for your input... I messed around with the flash.. that didn't help. I had to delete the profile and start a new one now my firefox is back! Yay!
Great to hear. Please flag your last post as Solved Problem so that others will know what to do.
Happy Computing.