ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox continually crashes when started up.

more options

I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

Modified by sagacious.4235

الحل المُختار

As a test, start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.

Read this answer in context 👍 0

All Replies (5)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

https://crash-stats.mozilla.com/report/index/bp-b0f812d3-4bcb-4a1b-b72e-e44f02140630

https://bugzilla.mozilla.org/show_bug.cgi?id=1031852 RESOLVED DUPLICATE Persistent crash after updating to today's Aurora build

https://bugzilla.mozilla.org/show_bug.cgi?id=1031697 RESOLVED FIXED Huge Aurora 32 crash spike after landing of bug 1013587, several signatures

more options
more options

الحل المُختار

As a test, start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.

more options

Thanks for your input guys! I just created a few new profiles and played around with the files, copying the ones I needed like extensions and the such, it is now working!