Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Suddenly unable to print, Firefox hangs, restart w/out add-ons doesn't cure it, suggestions?

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Shadow110

Dave70
Dave70
more options

Tried to print an e-mail, as soon as I clicked on print, Firefx froze, saying "not responding" Tried starting in Safe Mode with same result. Was working alright last time I used print. Any sugestions welcomed.

Tried to print an e-mail, as soon as I clicked on print, Firefx froze, saying "not responding" Tried starting in Safe Mode with same result. Was working alright last time I used print. Any sugestions welcomed.

All Replies (3)

Shadow110
Shadow110
more options

Hi let me start with a couple things.

Your drivers for your video card Intel(R) HD Graphics 520 are from 10-24-2016 Please update from here : https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520 Up to date drivers help stop other issues.

Your Flash Player is out of date and is a security risk please update to Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Ok.....Printer..... Please know that Windows 10 can and will change your Hardware drivers. https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ You can check in Device Manager. Note that Win 10 does supply a lot of drivers out of the box. So unless has changed and is the issue then use drivers from the manufacturers website.

Try : https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and http://kb.mozillazine.org/Problems_printing_web_pages and https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

Dave70
Dave70 Vraag-eienaar
more options

Started to download Intel update. After it wentinto the downloads box I doble clicked to install and the page froze again. Same thing happened when I tried updating Adobe.

Shadow110
Shadow110
more options

Well until figure out your video card drivers and Flash will be here waiting.

Download with another browser. Page freezes, video card issues.

Gewysig op deur Shadow110