Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I click my firefox icon the home page says "The address is not a valid URL. The URL is invalid and cannot be loaded. How do I fix?

  • 2 antwoorde
  • 4 hierdie probleem
  • 38 views
  • Laaste antwoord deur proudbuckeye

more options

When I downloaded Mozilla Firefox and clicked on the Firefox icon I get this message on the Firefox homepage "The address isn't valid

The URL is not valid and cannot be loaded. " I can still access the internet but what do I need to do to get rid of this message. The home page doesn't show the firefox icon.

When I downloaded Mozilla Firefox and clicked on the Firefox icon I get this message on the Firefox homepage "The address isn't valid The URL is not valid and cannot be loaded. " I can still access the internet but what do I need to do to get rid of this message. The home page doesn't show the firefox icon.

Gekose oplossing

You can check the home page setting:

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

You can check the home page setting:

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Thank you! I followed your second suggestion and followed the link: how to set the home page. This link showed me how to reset Firefox to its default state and it worked! I now get the real Firefox home page when I click the icon.