Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I installed firefox on a new Win 8 laptop, and my account can not sync with my Win 7 laptop.

  • 1 antwoord
  • 3 hierdie probleem
  • 12 views
  • Laaste antwoord deur guigs

more options

I recently purchased a new Win 8 laptop. When I installed firefox and go to sync in option, it doesn't give me the old 4x3 box with code. When I entered my email, it couldn't find my account either.

I am not sure where is the problem, because my old Win 7 laptop and HTC One X are both synced, when I could use the 4x3 box. The Win 7 firefox and Win 8 firefox are both ver 29.0.1, but the sync tab in option looks different.

In summary, I have two problems 1) My old laptop has a sync account set up long ago, but not firefox is not recognizing my account by my email. 2) My new laptop doesn't give me the 4x3 sync code. 3) Just for safety, is there a way to export all of my firefox setting and bookmark from my win 7 laptop? This way I can have the files for backup, in case my sync account is corruptedd or something, and maybe I can import the files to the new laptop this way.

Please let me know if there are solutions to these problem. Thanks!

I recently purchased a new Win 8 laptop. When I installed firefox and go to sync in option, it doesn't give me the old 4x3 box with code. When I entered my email, it couldn't find my account either. I am not sure where is the problem, because my old Win 7 laptop and HTC One X are both synced, when I could use the 4x3 box. The Win 7 firefox and Win 8 firefox are both ver 29.0.1, but the sync tab in option looks different. In summary, I have two problems 1) My old laptop has a sync account set up long ago, but not firefox is not recognizing my account by my email. 2) My new laptop doesn't give me the 4x3 sync code. 3) Just for safety, is there a way to export all of my firefox setting and bookmark from my win 7 laptop? This way I can have the files for backup, in case my sync account is corruptedd or something, and maybe I can import the files to the new laptop this way. Please let me know if there are solutions to these problem. Thanks!

All Replies (1)

more options

Hi joey0352, Yes check out the article about Firefox profiles:Back up and restore information in Firefox profiles

The profile folder will have all of the information stored in it on your Windows 7 computer. If you have any questions about moving the file we are happy to post back.